Invoice & Collections Specialist - Eurofins BioPharma Product Testing Toronto, Inc.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

An individual with the right combination of skills who is results-oriented, target-focused, and a problem solver with a “customer first” attitude to service. The Specialist will be responsible for overall day-to-day tasks to ensure efficient, timely, and accurate customer billing, collection of accounts receivable, payment applications and general Accounts Receivable maintenance.

Create customer invoices and ensure completeness of invoicing by month end for all services provided to customers

Create credit notes where required

Mail/email customer invoices and reports

Build strong positive relationships with our customers to ensure smooth payments and manage client dispute resolution

Weekly follow-up with internal teams to determine work completed but not invoiced

Reach monthly collection and DSO targets by constant communication and follow-up with customers via telephone and email.

Weekly status update with BPT President on collection progress and other issues

Resolve customer payment discrepancies and invoicing disputes by coordinating with internal operations teams

Posting daily receipts (cheques, EFT, credit card payments)

Provide customer service regarding collection issues or request for additional documentation

Send customer statements for overdue accounts

Maintain system customer cards to ensure updated contact information

Filing and maintaining customer records

Provide assistance to Finance team during annual external audit and other reviews

Provide BPT President with ad-hoc reports concerning AR and Collection status as requested

Assist BPT President with special projects

Post-secondary education in Accounting or similar

Strong Computer proficiency – Microsoft Office, especially Excel

Minimum 2 years on full cycle Accounts Receivable processes

Strong customer service skills

Experience with Microsoft Great Plains software is an asset

Must speak and write English fluently

Must possess excellent communication skills, both written and verbal, in order to present responses to clients, prepare reports and maintain communication with internal and external clients

Must be articulate

Excellent organizational skills

High level of accuracy and strong attention to detail

Ability to work independently, while supporting a collaborative, team-based department

High level of professionalism, maturity, good judgment including discretion when dealing in confidential financial matters

Must be proactive, self-disciplined and able to demonstrate a high level of productivity with a goal-oriented approach

Ability to work in a fast-paced environment, handle multiple tasks, work under pressure and meet tight deadlines

Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel) and LIMS (asset)

This position requires working in a laboratory environment with potential periods of standing and occasional lifting of 20 lbs+ may be required.

Rotating evening and weekend shift work may be necessary.

At Eurofins we offer excellent full-time benefits including health & dental coverage, life and disability insurance, RRSP with 3% company match, paid holidays, paid time off.

Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca.

As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at www.eurofins.ca

We thank all applicants within commuting distance of GTA, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.

This posting is supported by AI technology to assist in screening candidates and resumes.

This posting is for a current vacancy and the successful candidate will start as soon as possible.

Disclaimer: Salary information posted on sites other than the official careers page does not reflect the organization’s compensation and may represent estimated ranges provided by third-party job boards. The organization offers competitive wages and a comprehensive total rewards package, which will be discussed during the interview process.

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