Global Technical Supervisor -Hardline _TIC Lab HCM

Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With over 65,000 staff across a network of independent companies in 60 countries and operating over 950 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.

Eurofins believes it is also a worldwide scientific leader in most of its fields of activity. Through research and development and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions and the most comprehensive range of testing methods.

The Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world.

This job description file describes the mission, role, and responsibilities of the Technical Supervisor (Hardline) in Eurofins CPA. The main purpose is to provide a clear understanding of the job scope for recruitment, performance management, and operational alignment.

This document is strictly confidential, and each recipient of one copy is responsible for maintaining its confidentiality. The Human Resources Manager oversees updates and external distribution of its content (e.g., recruitment partners).

The Technical Supervisor is part of the Technical & Quality Department and reports to the Technical Manager or relevant line manager.

The role is responsible for supervising the technical activities related to Hardline and reporting activities, ensuring alignment with internal procedures and applicable international standards.

The objectives of the Technical Supervisor are:

· To ensure technical competency of inspectors and report reviewers

· To Improve consistency and accuracy of inspection and reporting

· To support compliance with international standards and client requirements

· To strengthen training and knowledge sharing across teams

The mission of the Technical Supervisor is to ensure the technical competency, consistency, and quality of inspection and reporting activities across E&E products, DIY products, and hard goods, while supporting compliance with internal procedures and international standards.

The Technical Supervisor must:

Monitor and assess the technical competency of QCs and report reviewers

Identify technical gaps and define improvement actions

Ensure inspection and reporting activities are aligned with internal SOPs and standards

Maintain and update technical guidelines and inspection protocols

Drive the standardization of inspection practices across teams

Support on-site trials for new customers and products as needed.

The Technical Supervisor must:

Develop and maintain training materials related to Hardline

Design and deliver training programs (on-site and remote)

Conduct regular technical training sessions and knowledge sharing

Evaluate training effectiveness and continuously improve training content

Support onboarding interview, training and qualification of new inspectors

The Technical Supervisor must:

Provide technical support and guidance on testing, inspection, and compliance issues

Ensure consistency and quality of inspection results and reports

Respond to internal technical inquiries from operational teams

Support investigation and resolution of technical issues or discrepancies

Participate in internal audits or cross-check activities as required

The Technical Supervisor must:

· Ensure proper validation of hardline inspection bookings, including the defining of necessary on-site tests.

Degree in Electrical/Electronic Engineering or related discipline

Fluent in English Business (4 skills Listent, speaking, reading, writing)

Minimum 5 years of experience in Hardline testing, inspection, or certification

Familiarity with IEC/EN and/or UL/ANSI standards

Experience in training, SOP development, or technical supervision is preferred

Strong communication and problem-solving skills

Willingness to travel for on-site support

All your information will be kept confidential according to privacy policy.

At Eurofins, we offer a well-balanced benefits package include:

100% salary during probation

Full Social Insurance coverage from day one

Annual health check-up

Standard working schedule: Monday to Friday, 8am to 5pm

14–16 days of annual leave per year

Work location: 141 Nguyen Du, HCM