Field Service Engineer - London

<p><span style="font-family: verdana, geneva, sans-serif;"><strong>Your Role:</strong></span></p><p><span style="font-family: verdana, geneva, sans-serif;">As a Field Service Engineer, you will be the technical backbone of our Life Science business. Your role is crucial in ensuring our customers receive the highest quality service and support.</span><br><br><span style="font-family: verdana, geneva, sans-serif;"><strong>Here's a glimpse of your exciting responsibilities:</strong></span></p><ul style="list-style-type: disc;" type="disc"><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Installation & Commissioning: Expertly install and commission instrumentation, predominately lab water purification systems at various client sites, ensuring optimal performance from day one.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Maintenance & Servicing: Perform regular maintenance and servicing to keep systems running smoothly, preventing downtime, and ensuring reliability.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Repairs: Diagnose and repair any issues with precision and speed, minimizing disruptions for our clients</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Validation: Validate and calibrate equipment to ensure compliance with industry standards and client specifications.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Customer Support: Provide exceptional support and training to customers, empowering them to utilise our systems to their full potential.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Travel: Enjoy a dynamic role with travel predominantly around the South West London area (Approx.

Wimbledon, Sutton area), offering new challenges and experiences every day.</span></li></ul><p> </p><p><span style="font-family: verdana, geneva, sans-serif;"><strong>Who you are:</strong></span></p><ul style="list-style-type: disc;" type="disc"><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Minimimum HNC or equivalent, in either an Engineering or Scientific discipline.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Technical Expertise: Strong technical background in field service, particularly in lab equipment. Or, Minimum 2 year’s experience within a Lab environment.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Problem Solving Skills: Ability to diagnose and troubleshoot issues efficiently.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Customer focus: Excellent communication skills and customer-centric approach.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Adaptability: Flexibility to travel and adapt to varying work environments.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Team Player: Collaborative mindset and the ability to work independently.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Experience: Previous field service experience is a plus, but not mandatory.

Comprehensive training and onboarding will be provided.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.</span></li></ul>