Training & Development Specialist

<p><span style="font-family: verdana, geneva, sans-serif;">Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed </span></p><p><br><span style="font-family: verdana, geneva, sans-serif;"><strong>YOUR ROLE: </strong></span></p><p> </p><p><span style="font-family: verdana, geneva, sans-serif;">Join our dynamic Customer Service team as a Global Training Specialist! In this hands-on role, you will design, deliver, and champion onboarding and continuing education programs for our Customer Service teams.

You will shape our training curricula, manage learning materials, and track monthly success metrics to ensure alignment with global quality standards.</span></p><p> </p><p><span style="font-family: verdana, geneva, sans-serif;">Based in our local hub with minimal travel, you will collaborate closely with cross-functional partners and HR to build impactful system and soft-skills training. Your work will directly empower our teams, drive operational excellence, and foster a vibrant culture of continuous learning.

Ready to make a real impact on our customer experience? Let’s build the future of training together! </span></p><p> </p><p><span style="font-family: verdana, geneva, sans-serif;"><strong>WHO YOU ARE:</strong></span></p><p> </p><ul><li><span style="font-family: verdana, geneva, sans-serif;">Minimum of 2+ years of experience working in a customer care, customer support, or call center environment. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Strong hands-on experience in curriculum design, content development, and training delivery. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Proven proficiency in managing and tracking training records within Learning Management Systems (LMS) or HR tools. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Demonstrated ability to mentor, coach, and motivate team members across all organizational levels. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Solid knowledge of customer support principles, operational workflows, and soft-skills training methods. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Excellent presentation, communication, and relationship-building skills with high proficiency in Microsoft Office applications. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Strong organizational skills with a proven track record of managing multiple priorities and meeting deadlines. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Bachelor’s degree (BSc/BA) is highly desirable. </span></li></ul><p><span style="font-family: verdana, geneva, sans-serif;"> </span><br><span style="font-family: verdana, geneva, sans-serif;"><strong>YOUR MAIN BENEFITS:</strong> </span></p><p> </p><ul><li><span style="font-family: verdana, geneva, sans-serif;">Health and well-being: As part of your benefits, get access to private medical care, life insurance, and sports card, and receive a prepaid lunch card. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Work-Life balance: Enjoy additional paid days off and flexible hours. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Learning and Development: Take advantage of co-financing language courses, training, and certifications as well as other development opportunities. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection. </span></li></ul><p> </p><p><span style="font-family: verdana, geneva, sans-serif;">Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal. </span></p>