Employee Care Advisor (Korean)

<p>As part of the overall strategy to drive quality-based, cost-efficient and timely service delivery, this role will be part of the HR organization under Employee Services. The successful candidate will be responsible for providing tactical and operational HR support for specific country stakeholders from the APAC region.

This role will report to a Team Lead overseeing Tier 1.5 HR functions such as onboarding, data management, organizational management, data reporting, customer handling, and inquiry management.</p><p><strong> </strong></p><p>Key Tasks and Responsibilities:</p><ul><li>Provide administrative and operational support on defined HR functionalities anchored on KPIs and SLAs focused on quality, timeliness, and responsiveness for South Korea and other APAC supported countries.</li><li>Prooactively collaborate with the country and regional stakeholders in the execution of HR services.</li><li>Work with the local HR Operations team based in South Korea, and the other APAC supported countries in the sustained and smooth delivery of HR services (in particular onboarding, document management, and reporting).</li><li>Work with HR Business Partners, Centers of Excellence stakeholders for Total Rewards, Talent Development, and Talent Acquisition to realize country-specific people priorities and align on program implementation as needed.</li><li>Maintain and administer employee information on HR systems such as SAP and Employee Central (as needed) and country-specific local systems.</li><li>Actively partner and work with the Team Lead to achieve the agreed-upon performance and developmental objectives.<strong> </strong></li><li>Seek opportunities for continuous improvement and work on constructive feedback.<span style="font-size: 9.0pt; font-family: Verdana, sans-serif;"> </span></li><li>Identify any knowledge gaps and escalate concerns to the Team Lead and the Operations Head.</li><li>Ensure those customer expectations are addressed professionally, effectively and efficiently.</li><li>Demonstrate flexibility and adaptability to work schedule requirements and operation hours in-order to fulfil real time business requirements.</li><li>Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information.</li></ul><p>Candidate's profile:</p><p>Education:</p><ul><li>Bachelor’s degree is a must</li></ul><p>Work Experience: </p><ul><li>Must be a bilingual Korean speaker (written and oral)</li><li>Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree.</li><li>Preferably 3 to 5 Years minimum professional experience specializing in an HR Operations or HR Generalist function from a Shared Services or BPO organization.</li><li>Understanding and experience in the use of HR systems and tools (i.e. MyLearning, SAP P40, PeopleSoft, Workday, Success Factors, Taleo, etc.).</li><li>Understanding and experience in the use of Case Management systems and tools (i.e.

BMC Remedy, Service Now, Neocase, HR Workspace etc.). </li><li>Adequate experience in using MS Office applications. Desired knowledge and expertise on Macros.</li><li>Applicants must be willing to work in Taguig City and open for a flexible working schedule.</li></ul><p> </p><p>Functional skills & Interpersonal skills</p><ul><li>Excellent communication skills in both oral and written</li><li>Openness for the fresh ideas and new perspectives to be gathered from working with people from diverse backgrounds and cultures.</li><li>Good organizational skills, knowledgeable in goal setting practices</li><li>Flexibility and keen pursuit of innovation throughout all processes in the continuous search of sustainable new ideas.</li><li>Willingness to set yourself challenging goals to achieve superior performance.</li><li>Initiative to constantly improve services, processes and working routines.</li><li>Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations.</li><li>Effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.</li></ul>