Technical Solution Consultant

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-

enhancing care. Through ingenuity and intelligent technology, we expand the potential of

physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and

diverse team, committed to making a difference. For more than 25 years, we have worked with

hospitals and care teams around the world to help solve some of healthcare's hardest

challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe

great ideas can come from anywhere. We strive to foster an inclusive culture built around

diversity of thought and mutual respect. We lead with inclusion and empower our team

members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are

grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring

diverse, real-world experiences to help us think in new ways. We actively invest in our team

members to support their long-term growth so they can continue to advance our mission and

achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare

Primary Function of Position

The Technical Solutions Consultant serves as a trusted advisor, collaborating with digital and

capital sales to educate customers on the technical requirements of implementing Intuitive’s

digital solutions. They engage in technical discussions to drive towards the successful

implementation of Intuitive’s digital portfolio, including da Vinci and Ion. Engaging with internal

and external stakeholders, including hospital executives and IT personnel, they equip teams for

successful implementation and sustainable digital programs. Successful candidates excel in

communication, stakeholder engagement, project management, and horizontal leadership,

driving project momentum and adaptation to customer needs.

Essential Job Duties

Partners with Digital and Capital Sales Teams, Product Network and Data team and

other cross functional partners to define, plan, and manage full activation of digital

products.

Collaborate with product development and go to market teams to identify industry trends

and strengthen digital solutions.

Forges solid relationships internally and with customer contacts

Understand how our digital solutions integrate with Intuitive’s robotic platforms and within

the hospital enterprise. Serve as the customer facing digital solutions technology expert.

Support the sales process through the preparation and presentation of consultative

integration strategies for Intuitive’s digital application.

Effectively navigate hospital technology intake processes to achieve acceptance,

prioritization, and implementation of digital applications. This includes, presenting

network topology and data flow diagrams and addressing customer technical review

boards.

Manages multiple ongoing projects and resources while successfully establishing work

expectations across internal and external customers.

Partner with colleagues to achieve implementation goals, ensuring thorough

documentation and careful project transitions, to satisfy the clinical expectations.

Schedules and manages customer site and resource availability, and accuracy of field

service orders to enable continuity of work and ensure resource efficiency.

Responsible for consistent communication and reporting to stakeholders, including

scope changes, schedule changes, milestone achievements, routine status updates, and

others as required to maintain stakeholder awareness.

Maintains and assure accuracy of detail within the project tracking system in SFDC and

other systems.

Responsible for escalation, decision tracking, and resolution of any identified technical

implementation risks or challenges

Proactively identifying education and skill gaps and pursuing continued education to

Required Skills and Experience

Minimum 6+ years of work experience in medical device consulting or project

management with specialization in healthcare technology

Advanced knowledge of networking and cloud hosted solutions is required. Familiarity

with on-premise infrastructure requirements is a plus.

Demonstrated success working within a remotely distributed team and cross functional

groups and resources across multiple geographies and time zones.

Proven ability to drive schedule creation, task completion, team accountability, and risk

management.

Solid administrative and record keeping skills.

Self-motivated and detail oriented

Excellent written and verbal communication skills with all levels of stakeholders –

operational, clinical, and technical

Required Education and Training

Bachelor’s Degree

PMP/ITIL Certification(s) (preferred) or equivalent in-depth knowledge of core IT

technology project and implementation processes management (e.g., technical

infrastructure, software configurations, networking and technical, technical product

development, business systems implementation)

Working Conditions

Comfortable working a flexible dynamic schedule.

Remote work

Able to travel up to 25%. Some short notice travel required.

当社は、法令に従い、全ての応募者について、その適性と能力のみを基準として公正に採用選考を行います。

この職位は、業務上のニーズや、採用候補者の経験、知識、技能に応じて、ここに記載されている職務レベルと異なるレベルで採用される場合があります。

報酬は、主に採用された職務レベルと候補者の資格に基づき、適用される法律に従って決定されます。