Customer Service Specialist with Swedish

<p><span style="font-family: verdana, geneva, sans-serif;">Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed </span></p><p> </p><p><strong><span style="font-family: verdana, geneva, sans-serif;">YOUR ROLE:</span></strong></p><p> </p><p><span style="font-family: verdana, geneva, sans-serif;">In your role as a Customer Service Specialist, you will be the primary point of contact for our customers, ensuring every interaction is smooth and professional. You’ll take charge of the entire order cycle — from initial entry to monitoring shipments — using tools like Oracle and SAP to keep things on track.

When issues or service complaints arise, you’ll use your problem-solving skills to find effective solutions quickly. </span></p><p> </p><p><span style="font-family: verdana, geneva, sans-serif;">Working closely with our Commercial, Finance and Distribution teams, you’ll ensure every interaction is seamless. This is a fantastic opportunity to grow your career while mastering diverse skills sets in a dynamic, collaborative international environment.

This role is based in our local office with standard contact center hours from 8:00 am to 5:30 pm CET. </span></p><p> </p><p><strong><span style="font-family: verdana, geneva, sans-serif;">WHO YOU ARE:</span></strong></p><p> </p><ul><li><span style="font-family: verdana, geneva, sans-serif;">Excellent command of English and Swedish is essential, other European languages encouraged </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Minimum of 2–3 years of experience in a fast-paced customer service environment. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Proven ability to learn and adapt quickly to multiple ERP and CRM systems (experience with SAP, Oracle, or Salesforce is a plus). </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Skilled at managing order processing and resolving service complaints. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Strong communication skills with a focus on delivering high-quality customer experience. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Ability to prioritize tasks effectively in a collaborative, international team. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Proactive mindset with a commitment to continuous improvement and knowledge sharing. </span></li></ul><p> </p><p><span style="font-family: verdana, geneva, sans-serif;"><strong>YOUR MAIN BENEFITS:</strong> </span></p><p> </p><ul><li><span style="font-family: verdana, geneva, sans-serif;">Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Work-Life balance: Enjoy additional paid days off, flexible working hours. </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities </span></li><li><span style="font-family: verdana, geneva, sans-serif;">Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection. </span></li></ul><p> </p><p><span style="font-family: verdana, geneva, sans-serif;">Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.</span></p>