技术支持专家

<p style="margin: 0cm; line-height: 150%; font-size: 11pt; font-family: 等线;"><strong><span style="line-height: 150%;">Responsibilities</span></strong></p><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-bottom: 0cm; margin-top: 0cm; line-height: 150%; margin-right: 0cm; font-size: 11pt; font-family: 等线;"><span style="line-height: 150%;">Handle technical inquiries from external & internal through email and call to address customers' questions and problems with our products. </span></li><li style="margin-bottom: 0cm; margin-top: 0cm; line-height: 150%; margin-right: 0cm; font-size: 11pt; font-family: 等线;"><span style="line-height: 150%;">Responsible for the customers product complaint management, including customer communication, product return, customer letter, etc., to help the customers for deviation management and let the customers have good experience with service, also help the site qualities to identify the product quality issues for continuous improvement.</span></li><li style="margin-bottom: 0cm; margin-top: 0cm; line-height: 150%; margin-right: 0cm; font-size: 11pt; font-family: 等线;"><span style="line-height: 150%;">Deliver basic operation and technical trainings to colleagues and help them to understand products properly and avoiding issues happened during introduction to make sure the customers have good using experience with our products.</span></li><li style="margin-bottom: 0cm; margin-top: 0cm; line-height: 150%; margin-right: 0cm; font-size: 11pt; font-family: 等线;"><span style="line-height: 150%;">Take ownership/responsibility for assigned projects and daily tasks to contribute to team's development.</span></li></ul><p style="margin: 0cm; line-height: 150%; font-size: 11pt; font-family: 等线;"> </p><p style="margin: 0cm; line-height: 150%; font-size: 11pt; font-family: 等线;"><strong><span style="line-height: 150%;">Qualifications</span></strong></p><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-bottom: 0cm; margin-top: 0cm; line-height: 150%; margin-right: 0cm; font-size: 11pt; font-family: 等线;"><span style="line-height: 150%;">Professional background of production materials in Biomonitoring and IVD industry, Knowledge of the Pharma, Biotech, CRO industry and academia would be preferred.</span></li><li style="margin-bottom: 0cm; margin-top: 0cm; line-height: 150%; margin-right: 0cm; font-size: 11pt; font-family: 等线;"><span style="line-height: 150%;">Master's degree of Biology related, Biochemistry or Pharmaceutical Engineering background is preferred</span></li><li style="margin-bottom: 0cm; margin-top: 0cm; line-height: 150%; margin-right: 0cm; font-size: 11pt; font-family: 等线;"><span style="line-height: 150%;">Good command of English, both oral and write. CET 6 or equivalent</span></li><li style="margin-bottom: 0cm; margin-top: 0cm; line-height: 150%; margin-right: 0cm; font-size: 11pt; font-family: 等线;"><span style="line-height: 150%;">Good communication skills.

Passionate and self-motivated.</span></li></ul>