Capital Equipment Technical Services Manager, Growth Markets

<p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Additional Locations:</strong></span></span> Thailand-Bangkok</p><p style="text-align:center"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance</strong></span></span></p><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career.

Here, you’ll be supported in progressing – whatever your ambitions.</span></span></p><p style="margin: 5pt 0in 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; font-family: Verdana, sans-serif;">A strategic regional leader responsible for developing and executing the Technical Services strategy across Southeast Asia (SEA) and Emerging Markets. The role leads a geographically dispersed field service organization and regional service partners to deliver exceptional customer experience, operational excellence and profitable service growth.

As a key member of the Growth Markets Leadership Team, the person partners closely with Commercial, Marketing and cross-functional leaders to build organizational capability, standardize service operations and transform the service organization to support long-term business growth.</span></p><p style="margin: 5pt 0in 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 5pt 0in 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;"><strong><span style="font-family: Verdana, sans-serif;">Key responsibilities</span></strong></span></p><ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Develop and execute the regional service strategy.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Align service priorities with the SEA commercial strategy.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Represent Customer & Technical Services within the <span style="font-family: Verdana, sans-serif;">Growth Markets </span>Leadership Team.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Lead and develop regional FSEs.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Build leadership capability and succession.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Foster a high-performance culture.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Standardize service processes across SEA.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Improve productivity and resource utilization.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Establish governance across all countries.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Partner with Sales to grow service revenue.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Improve service contract attachment.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Support capital equipment growth through differentiated service.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Identify new service business opportunities.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Improve CES and customer loyalty.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Strengthening executive customer relationships.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Resolve strategic customer escalations.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Lead organizational redesign.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Drive digital service adoption.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Implement best practices across the region.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Build a scalable service operating model.</span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy. </span></li><li style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Establishes and promotes a work environment that supports the Quality Policy and Quality System.</span></li></ul><p style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 10pt; font-family: Aptos, sans-serif;"> </p><p style="margin-bottom: 6pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 10pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;"><strong>Requirements:</strong></span></p><ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">3 to 5+ years of progressive leadership experience in Medical Devices, Healthcare Technology, Life Sciences or a related industry.</span></li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Demonstrated success leading regional service, customer support or operations teams across multiple countries.</span></li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Proven track record of driving organizational transformation and operational excellence.</span></li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Experience partnering with commercial organizations to support business growth and increase service revenue.</span></li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Strong experience leading geographically dispersed teams and third-party service providers.</span></li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;">Experience influencing senior stakeholders across multiple business functions.</span></li></ul><p><span style="font-size: 12pt;"><strong><span style="font-family: Verdana, sans-serif; color: white;">Key Responsibilities</span></strong></span></p><p> </p><p style="margin: 5pt 0in 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt;"><strong><span style="font-family: Verdana, sans-serif; color: white;">Key Responsibilities</span></strong></span></p><p> </p><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Requisition ID: </strong>631047</span></span></p><p> </p><p><span>Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare.

Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at </span><a href="https://c212.net/c/link/?t=0&l=en&o=4007299-1&h=2437349916&u=https%3A%2F%2Fwww.bostonscientific.com%2F&a=www.bostonscientific.com" target="_blank" rel="noreferrer noopener"><span>www.bostonscientific.com</span></a><span> and follow us on </span><a href="https://www.linkedin.com/company/boston-scientific/" target="_blank" rel="noreferrer noopener"><span>LinkedIn</span></a><span>.</span></p>