Customer Service Executive

We’re looking for friendly, driven people to join our Customer Service Team in Łomianki, Poland! You'll help customers from all over the world—by email or phone, answering questions about orders, deliveries, and more. We offer a flexible hybrid setup, so you can work from home and the office. If you’re ready to be part of a growing, international team with a purpose - "Science for a Safer World" - we’d love to hear from you!

Respond promptly and professionally to inquiries regarding pricing, availability, order status, and shipping information

Act as the internal voice of the customer and ensure needs are communicated clearly across departments

Process customer orders and ensure specifications, pricing, product details, and delivery information are complete and accurate

Direct customer requests to the appropriate internal teams and track follow‑up

Acknowledge orders, communicate changes, provide updates, and manage backorders

Use the sales order entry system to ensure accurate customer information and interpret quotes, promotions, and credit policies

Follow service quality and order accuracy standards, departmental SOPs, and training guidelines

Comply with ISO 13485, ISO 9001 quality management system requirements

Perform additional tasks as needed to support business operations

Experience in sales support or order entry, science interest is a plus

Organized, detail-oriented and accurate

Great communicator with a positive, proactive attitude

Team player who works well independently too

Comfortable with ERP systems, i.e IFS

Experience with SalesForce is a plus

Fluent in Polish and English, both spoken and written

PASSION

CURIOSITY

INTEGRITY

BRILLIANCE

RESPECT

LGC strongly believes that every job applicant and employee should be valued for their talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

#scienceforasaferworld