Customer Success Representative

In this role, you will manage and process customer orders, respond to inquiries, and coordinate closely with internal teams to ensure accurate and timely delivery. You will maintain high standards for service quality, documentation, and compliance while supporting day‑to‑day operational needs.

Respond promptly and professionally to inquiries regarding pricing, availability, order status, and shipping information

Act as the internal voice of the customer and ensure needs are communicated clearly across departments

Process customer orders and ensure specifications, pricing, product details, and delivery information are complete and accurate

Direct customer requests to the appropriate internal teams and track follow‑up

Acknowledge orders, communicate changes, provide updates, and manage backorders

Use the sales order entry system to ensure accurate customer information and interpret quotes, promotions, and credit policies

Follow service quality and order accuracy standards, departmental SOPs, and training guidelines

Comply with ISO 13485, ISO 9001 quality management system requirements

Perform additional tasks as needed to support business operations

Minimum 1 year of experience in customer service or a related field, ideally in biotechnology or manufacturing

Experience with ERP systems (Salesforce preferred)

Strong computer literacy, especially with Microsoft Word, Excel, and PowerPoint

Effective time‑management and organizational skills

Excellent English written and verbal communication abilities

Intermediate Danish (B1/B2) is required

Strong multitasking, problem‑solving, and prioritization skills

Ability to work independently and collaboratively with minimal supervision

Professional judgment, discretion, and ability to handle confidential information

High accuracy, attention to detail, and customer‑focused mindset

Ability to work effectively in a fast‑growing and complex environment

Demonstrated initiative and strong customer service orientation

Alignment with LGC values: passion, curiosity, integrity, brilliance

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

OUR VALUES

PASSION

CURIOSITY

INTEGRITY

BRILLIANCE

RESPECT

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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