Service Development Engineering Manager

<p> </p><p style="text-align: center;"><span style="font-size: 14.0px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance</strong></span></span></p><p><span style="font-size: 14.0px;"><span style="font-family: Arial, Helvetica, sans-serif;">At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career.

Here, you’ll be supported in progressing – whatever your ambitions.</span></span></p><p> </p><p> </p><p>This role leads a world-class global support organization for capital equipment products. It establishes governance, processes, and strategies that drive service excellence.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif; text-align: left;"> </p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif; text-align: left;"> </p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif; text-align: left;"><strong>Key Responsibilities:</strong></p><ul style="margin-top: 5pt; margin-bottom: 0cm;"><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Provide strategic and operational leadership for the Service Development Engineering (SDE) team, ensuring alignment with business objectives, customer needs, and organizational priorities.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Lead the capital equipment lifecycle across Boston Scientific, from concept and development through commercialization, post-market support, and continuous improvement.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Drive quality, regulatory compliance, and patient safety, ensuring adherence to Quality System requirements, company policies, and applicable regulations.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Establish and execute capital equipment strategies and improvement plans, ensuring effective prioritization of resources, investments, and business objectives.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Partner with global and cross-functional stakeholders (Marketing, R&D, Supply Chain, Sourcing, Engineering, Commercial, and external suppliers) to drive alignment and successful execution of strategic initiatives.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Develop and lead high-performing teams through coaching, performance management, succession planning, and talent development.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Drive a customer-centric culture by improving customer satisfaction, employee engagement, operational effectiveness, and financial performance.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Champion operational excellence and continuous improvement to enhance equipment reliability, serviceability, customer experience, and overall business performance.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Build and maintain a global framework for the Capital Equipment Service business, promoting standardization, best-practice sharing, and operational consistency across regions.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Manage organizational resources and budgets, ensuring effective allocation of personnel, infrastructure, tools, training, and investments to support business goals.</li></ul><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif; text-align: left;"> </p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif; text-align: left;"> </p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif; text-align: left;"><strong>Requirements:</strong></p><ul style="margin-top: 5pt; margin-bottom: 0cm;"><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Bachelor’s degree in engineering, Life Sciences, or another relevant technical discipline.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Minimum of 3–5 years of leadership experience in Field Service, Service Engineering, Product Support Engineering, or a related technical management role.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Experience in medical devices, healthcare technology, or other highly regulated industries.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Fluent in English, with excellent verbal, written, and presentation communication skills.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Demonstrated experience leading cross-functional teams and driving operational, technical, and business initiatives.</li><li style="margin: 5pt 0cm 0cm 0px; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;">Strong analytical, problem-solving, and decision-making skills with the ability to manage multiple priorities in a dynamic environment.</li></ul><p style="margin: 5pt 0cm 0cm 36pt; text-align: justify; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif; text-align: left;"> </p><p> </p><p> </p><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Requisition ID: </strong>630210</span></span></p><p> </p><p><span>Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world.

As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions.

Learn more at </span><a href="https://c212.net/c/link/?t=0&l=en&o=4007299-1&h=2437349916&u=https%3A%2F%2Fwww.bostonscientific.com%2F&a=www.bostonscientific.com" target="_blank" rel="noreferrer noopener"><span>www.bostonscientific.com</span></a><span> and follow us on </span><a href="https://www.linkedin.com/company/boston-scientific/" target="_blank" rel="noreferrer noopener"><span>LinkedIn</span></a><span>.</span></p>