Subscription Renewal Specialist

Department: Customer Success Department

Reports to: Director, Customer Success

Lead subscription pricing negotiations, including discount requests tied to annual pricing uplifts and volume‑based usage

Facilitate monthly user audits 120 days ahead of subscription renewals and manage overage alignment discussions with customers

Partner with Finance to ensure accurate Renewal Sales Orders (RSOs) and invoicing readiness, confirm no pending subscription changes

Meet set targets for migrating customers with twelve-month contract terms to multi‑year contracts

Collaborate with the Finance team on customer consolidation billing projects and account structure changes

Maintain clean renewal data across CRM (Salesforce) and finance systems

Provide renewal forecasts and risk insights to CS leadership

Manage at‑risk renewals, including proactive outreach and escalation coordination, collaborating with CSMs and Finance team members

Work directly with the Collections team and customers to resolve outstanding invoice balances

Manage account name changes and subscription ownership transfers

Assist with documentation requests submitted by renewing customers, including MSAs, NDAs, SLAs, DPAs, etc.

Maintain up-to-date billing contact data

Support the At-Risk Renewal Process facilitated by the Order Management team, identifying customers who have not confirmed intent to renew 15 days prior to renewal

2+ years of experience in SaaS renewals, order management, revenue operations, customer success operations, or a related commercial operations role

Working knowledge of subscription renewal processes, including renewal quoting, annual price uplifts, discounting, and contract terms

Experience supporting customer negotiations and pricing conversations, with the ability to protect pricing/discount guardrails

Analytical ability to review license and user usage, identify overages or required subscription changes, and communicate findings to customers

Proficiency with CRM and renewal data management (Salesforce required; experience with finance/ERP/billing systems strongly preferred)

Proven cross‑functional collaboration skills to drive on‑time renewal execution and invoicing readiness

High attention to detail, strong organization/time management, and a customer‑focused, process‑oriented mindset

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.