Customer Engagement Lead, C&MO, Shanghai/Beijing

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Job Description Job Description • Lead & develop customer engagement strategy & roadmap • Lead customer engagement solution design & iteration • Lead global customer experience projects roll out in China, incl. TODAI and CXF, manage operation process and track performance • Lead organization’s field force change management for transformation adoption and sales team effectiveness improvement • Collaborate with cross functions to ensure the transformational initiatives and relevant innovation in new product launch excellence and mature product LCM • Integrate digital partner capabilities to maximize HCP facing services and internal user experiences • Track field team & customer engagement effectiveness, ensure that aligned with company digital strategy, digital governance, legal and compliance guidelines Qulifications 1.

Digital or Marketing background preferred 2. Bachelor Degree is a must, MBA preferred 3. 10+ years relavant working experiences, with at least 5 years omni-channel / digital transformation related experiences, pharmaceutical industry & team leader experiences is a must Locations Shanghai, ChinaBeijing, China Worker Type Employee Worker Sub-Type Regular Time Type Full time