Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.
We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for managing and supporting a wide range of technical systems and equipment.
Duties include transporting and setting up technical equipment and maintaining inventory. Also responsible for managing systems to ensure secure and efficient operations, providing technical support and troubleshooting, and offering technical guidance to peers to minimize disruptions and maintain productivity.
Essential Functions -Transport, set up, install, and decommission systems. -Perform tasks in accordance with layout diagrams and project schedules. -Run diagnostic tests on systems; troubleshoot and resolve any technical issues. -Assist customers as needed with technical issues related to computers, Applications, or telecom -Document issues and resolutions effectively and efficiently. -Provide professional, efficient, and effective customer service to the end-user community, focused on routine matters. -Monitor and maintain inventory levels for equipment and accessories. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree?
No Licenses and Credentials Experience Customer service experience 0-1 year required Knowledge, Skills and Abilities - Ability to multitask and prioritize work demands. - Good interpersonal and communication skills. - General knowledge of desktop and laptop computers, printers, and other computing equipment. - Proficiency with associated technical systems and software. - Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems. Additional Job Details (if applicable) Working Conditions Onsite Monday - Friday 8:00am - 4:30pm Remote Type Onsite Work Location 500 Brookline Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.81 - $28.30/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.
Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement: 0100 Mass General Brigham Incorporated
Originally posted by Mass General Brigham. View original posting
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