[Tan Phu,HCM] Senior Business Analyst

Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With over 65,000 staff across a network of independent companies in 60 countries and operating over 950 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.

Eurofins believes it is also a worldwide scientific leader in most of its fields of activity. Through research and development and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions and the most comprehensive range of testing methods.

The Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world.

We are looking for a proactive and business-oriented Business Analyst to join Eurofins' Innovation team.

In this role, you will support digital transformation initiatives by working closely with Business, Laboratory

Operations, and IT teams to analyze business processes, gather requirements, and implement solutions for

internally developed laboratory systems.

You will contribute to global innovation projects such as chemST, chemIQ, and eLIMS, supporting Eurofins

laboratories in Vietnam, Cambodia, Indonesia, and other assigned locations.

This role is ideal for experienced Eurofins Laboratory Technicians who are passionate about technology,

process improvement, and digital transformation. You will leverage your laboratory expertise to bridge

business needs with IT solutions, supporting the implementation and enhancement of Eurofins' internally

developed laboratory systems.

To bridge the gap between Business and IT by understanding operational needs, translating business

requirements into functional specifications, and supporting the successful implementation of laboratory

information system solutions.

· Work closely with Business, Laboratory Operations, and IT teams to understand business

processes and operational requirements.

· Gather, analyze, document, and validate business and functional requirements for innovation

projects.

· Prepare user requirements, functional specifications, and backlog items for development teams.

· Ensure requirements are reviewed and approved by relevant stakeholders before implementation.

· Collaborate with IT teams and interfacing application owners to define system integration requirements. · Participate in solution discussions to ensure proposed designs meet business needs.

· Support backlog refinement and clarify requirements throughout the development lifecycle.

· Act as the primary contact between business users and development teams during project execution.

· Coordinate functional testing activities and verify that delivered solutions meet business requirements.

· Support User Acceptance Testing (UAT) by working closely with business users and technical teams.

· Ensure identified issues are properly documented, tracked, and resolved before Go-Live.

· Serve as the first point of contact for change requests from key users.

· Assess business impact, risks, and benefits of proposed changes.

· Support continuous improvement initiatives by identifying opportunities to enhance business processes and system usability.

· Prepare functional documentation, user guides, and process documentation as required.

· Support end users in understanding system functionality and business processes.

· Contribute to knowledge sharing and documentation for innovation projects.

· Minimum 3–5 years of experience as a Laboratory Technician within Eurofins is required.

· Strong understanding of Eurofins laboratory operations, testing workflows, and internal business processes.

· Hands-on experience working with laboratory information systems (e.g. EURIS, eLIMS) or other internal operational systems is highly preferred.

· Experience participating in system implementation, process improvement, or digital transformation initiatives is an advantage.

· Previous experience working closely with cross-functional teams and supporting business process changes is preferred.

Trình độ học vấn, chuyên ngành (Education Background, Major): Bachelor's Degree in Computer

Science, Information Systems, Business Information Systems, Software Engineering, or Chemistry,

Chemical Engineering, Materials Science, Textile Engineering, Polymer Science, Consumer Product

Testing, Mechanical Engineering, Environmental Science, or other related Eurofins scientific or

engineering disciplines.

Trình độ ngoại ngữ (Foreign Languages Skills): English fluent (working language)

· Good communication skill in English (speaking, listening, writing and reading)

· Excellent planning, organizational, and time management skills

· Great ability to listen and learn.

· Curiosity and open-mindedness

· Focused on customer satisfaction

· Working together with other team members to ensure high quality of delivered solutions

· Ensuring good practices and high-quality standards are in place

· Adaptable to work on new technologies and quick learnability

· Knowledge of Agile process and principles is an advantage

· Familiar with MS 365 application (MS office, PowerApps, Sharepoint…)

· Python

· SQL

Benefit: At Eurofins, we offer a well-balanced benefits package include:

100% salary during probation

Full Social Insurance coverage from day one

13th-month salary

Performance-based bonus (applicable for Sales roles)

Meal allowance

Milk allowance

Comprehensive healthcare insurance (applied after probation; extended to family members depending on level)

Annual health check-up

Standard working schedule: Monday to Friday, 8am to 5pm (Note: Lab shifts may vary based on operations requirements)

14–16 days of annual leave per year

One additional day off and a gift card during your birthday month