IT Support Engineer - End User Support

IT Support Engineer - End User Support Job Locations US-CT-Enfield ID 2026-19482 Overview Element has an opportunity for a Level 2 IT Support Technician to become part of our growing Americas IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business.

We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work.

This role is located in our Enfield, CT laboratory. Please note: Sponsorship is not available for this opportunity.

Responsibilities 2nd line IT support – Windows OS, Microsoft Office, Teams, Ring Central. DCRM Administration of Microsoft AD, ADAXES Mobile Phone configuration and support using MDM (Intune) Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow General PC / Server administration and maintenance including fault diagnostics and performance improvements New implementations, migrations, and upgrades Skills / Qualifications Computer related Degree, Microsoft Certification or equivalent work experience Significant server / desktop support experience Excellent customer service skills and ability to work on own initiative Understands the importance of documentation and on time delivery Sound backup and system security practices Experience leading rollouts, migrations and system upgrades Very teamwork oriented Travel required up to approximately 10-15% Experience within the following is required: Windows Server 2012 and 2016, including DNS, DHCP & WINS Microsoft Active Directory Microsoft Windows 11, 10, 7 and XP MS Teams, Ring Central Microsoft Office 365 Migrations and Administration (Teams, OneDrive, SharePoint) Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint) Additional desirable skills: VMware Service Now (SNOW) Supporting and configuring mobile devices (Apple, Android and PDA) Cloud based technologies (Azure / AWS) Mimecast Dynamics CRM LIMS Experience #LI-SL1 Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world.

Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement At Element, we always take pride in putting our people first.