CRM Supervisor

About Animal Health Business As the leading animal health company in China, we have extensive business coverage from the full value chain in R&D, production to sales and a diversified product portfolio covering swine, poultry, pets, cattle vaccines and medicines. We are always "in China and for China".

We've pioneered many game-changers in the veterinary medicine, and we're looking to our customers' needs to guide us into the future. Accountabilities： CRM Platform Maintain and Management -Support the operation and continuous improvement of CRM platforms in accordance with business requirements and Global guidance. -Collect and clarify business requirements and coordinate practical system and process solutions. -Coordinate assigned system enhancements and projects, including planning, UAT, documentation, training and go-live support. -Work with Business, SFE, Data, IT, Global teams and external partners to support stable platform operations and timely issue resolution. -Monitor platform usage and user feedback and identify improvement opportunities.

Master Data and Data Operations -Maintain key business master data covering users, roles, positions, territories, customers and related mappings. -Coordinate regular organizational, customer, territory and MCCP-related data updates across relevant platforms. -Perform or coordinate data collection, validation, cleansing, processing and upload activities. -Monitor data quality and follow up corrective actions with relevant data owners and stakeholders. -Support improvements in data processes, quality and operational efficiency. Reporting, Analytics and Business Insights -Prepare regular and ad-hoc reports covering agreed commercial activities and performance indicators. -Apply agreed reporting scope, business definitions and calculation logic, and perform necessary data-quality checks. -Use Python and relevant analytical tools for data processing, validation, analysis and reporting automation. -Provide data and analysis to support SFE management, business reviews and assigned initiatives. -Analyse operational performance, identify data or execution issues and provide practical recommendations to relevant stakeholders.

Project Management, Data Governance and Process Improvement -Coordinate assigned system, data and commercial operations projects, including planning, action tracking, stakeholder communication and implementation support. -Support the implementation of agreed data standards and governance requirements related to master data, data quality, business definitions and access control. -Track project timelines, actions, risks and documentation, and escalate significant issues when required. Minimum Education/Degree Requirements： Bachlor degree and above Required Capabilities (Skills, Experience, Competencies) -3 years of relevant experience in CRM, platform operations, master data, commercial operations, data operations or related roles. -Hands-on Python programming experience, with the ability to perform data processing, data-quality checks, analysis and reporting automation. -Good understanding of CRM or related business platforms; Veeva experience preferred. -Experience in master data, reporting, data quality, system implementation or platform operations. -Strong analytical, problem-solving skills. -Strong communication, teamwork and cross-functional collaboration skills. -Ability to work independently and manage multiple priorities. -Fluent oral and written English.