Sterile Processing Customer Specialist

Review and perform basic analysis on repair trending data to identify Customer specific areas of improvement.

Provide analysis of repair trending and solution delivery to assigned facilities, to support cost savings/cost avoidance and compliance plans are in place for effective Customer operations.

Lead Proactive Maintenance Inspections (PMI) for service portfolio assets: i.e. Flexible Endoscopes, Rigid Endoscopes, Surgical Devices, etc.

Provide Direct Care & Handling in-services for Operating Room and Sterile Processing Department (SPD) staff as needed.

Receive and send out instruments or devices requiring repair and maintenance per contract requirements.

Track send/receive repair process to ensure efficient processes (status, readiness) and follow-up.

Ensure instrument/device inspection for maintenance requirements are managed and recorded per compliance and contract requirements.

Establish positive business relationships and communications with Customers (Surgical Coordinators, SPD, GI or Specialty Department Managers) as a representative of the STERIS brand.

Review activities completed and recommendations with Customers both ad-hoc or as part of formal business reviews.

Identify and collaborate with Customers to review, report and reset activities, such as appropriate care and handling processes, and drive proactive planning as applicable.

Communicate regularly with the STERIS IMS Account Manager, Operations, and other internal support teams to ensure Customer needs are met daily and any issues are resolved promptly.

Maintain compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).

Comply with STERIS IMS policies and procedures while also adhering to those of the facility.

High School diploma

4 years of relevant experience

1 year of experience in a hospital environment (operating room, sterile processing department, device repair/maintenance)

Related certification or degree completion may be considered toward required years of experience based on business needs

Ability to travel within territory

Must be able to be compliant with hospital/customer credentialing requirements

Basic understanding of medical instrumentation and device repair and maintenance

Other relevant experience may include Customer account management or process management

Base Salary + Incentive Compensation Program

Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)

Cell Phone Stipend

Robust Training Program

Paid Time Off + 9 Corporate Holidays Per Year

Excellent Healthcare, Dental, and Vision Benefits

Healthcare and Dependent Flexible Spending Accounts

Long/Short Term Disability Coverage

401(k) with a Company Match

Parental Leave

Tuition Reimbursement Program

Additional Add-On Benefits/Discounts

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.