Senior Business Analyst, Engagement & Service Management

You act as a strategic and hands-on problem solver, supporting the Pod Lead in designing and delivering high-impact GBS solutions.

You conduct structured diagnostics, including stakeholder interviews, data analysis, and process mapping, to identify root causes, opportunities, and priority focus areas.

You help design target-state processes, operating models, and end-to-end solutions across GBS and functional stakeholders.

You develop clear business cases and executive-ready presentations that articulate options, trade-offs, recommendations, and expected impact.

You support the Pod Lead and PMO in translating solutions into workplans, milestones, dependencies, and success measures.

You track initiative progress, risks, and dependencies, and prepare materials for pod governance forums and stakeholder reviews.

You capture and codify learnings into playbooks, templates, and best practices, contributing to the ongoing maturity of the pod model.

You bring experience in strategy, management consulting, business analysis, or transformation roles.

You are highly analytical and structured, with strong problem-solving skills and the ability to synthesize complex information.

You have excellent PowerPoint storytelling capabilities, crafting clear, executive-level narratives and recommendations.

You are comfortable working with senior stakeholders and navigating cross-functional, matrixed environments.

You balance strategic thinking with hands-on execution, moving smoothly from analysis to action.

You operate with a strong bias for action and are comfortable working through ambiguity.

You are motivated to grow into engagement or pod leadership roles over time.

You bring experience in MedTech or other highly regulated industries, which is highly valued.

You have exposure to go-to-market strategy, Commercial/Sales, new product introduction, or product strategy, which would be an advantage.

You have worked with GBS, shared services, or functional transformations, which is considered a plus.

You demonstrate a strong interest in enterprise-level problem solving and value creation beyond individual initiatives, which is seen as an additional strength.

You show high learning agility, a strong ownership mindset, and the ability to influence without direct authority, which would help you stand out.

A comprehensive onboarding and training on the job.

Opportunity to work in a diverse and inclusive environment with colleagues representing 51 different nationalities.

Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.

5 additional vacation days, with potential for more for parents, students, and other cases with approval.

Opportunity to work from other countries for up to 30 days per year.

Health Insurance including reduced premiums available for dependents.

Life and Accident insurance coverage.

3rd Pillar Private Pension plan.

Health and Wellness programs, including access to online coaching and therapy sessions

Fertility, Family forming, Menopause and Men’s health support services.

Regular team-building events that foster collaboration and connection.

Best-in-class training and career development programs.

Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.

Access to a fitness tracking app with rewards for staying active.

Free parking space at the city center office location.

Language premium allowance if applicable.

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Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or a Master’s degree and 2-5 years equivalent industry experience or a PhD and 0-2 years experience.

Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).

Monthly base salary for this position is from €3,959.58 to €4,891.25 gross. Final offer will depend on your qualifications, competencies, and professional experience.

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