Project Manager I - Eurofins Environment Testing- Knoxville, TN

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

This is an entry level position into the area of project management. The Project Manager I (PM I) is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the laboratory mission.

Review and set up project in LIMS (laboratory information management system)

Add notes, review documentation, manage orders and contracts

Communicate project details to Operations

Initiates project kick off with client and applicable staff

Works with Operations to ensure the lab has capacity for the work

Create bottle orders and schedule couriers/field samplers

Ensures regulations and requirements are met, initiates approval process, generates accounting software requisition

Manages incoming work

Reviews and resolves any sample log-in issues, sends client sample receipt confirmation

Informs client of any log-in discrepancies

Reporting:

Review job list daily and manage due dates

Communicate any expected delays to client

Review reports, confirms the information is correct, issues final report to client by due date

Data upload, completes and submits state reporting forms

Compiles case narratives

Set up delivery route

Review final invoice before sending to client

Generates credit/debit memos, submits them for approval

Submits revised invoices

Initiates follow up calls to confirm correct invoicing

Work with collections on Accounts Receivable

Request new client review

Communicate lab capabilities to client, confirm sales assignments with Business Development Manager

Take new quote requests from clients, review contract requirements, review purchase orders

Submit purchase orders for approval

Follow up calls and visits with clients

Provide technical support

Forward leads and opportunities to the sales team

Forecast upcoming work

Submit client complaints and participates in corrective action

Communicate issues/complaints to sales and follow up with clients

Initiate project reviews with Operations, QA and subcontract labs

Quote generation and approvals

Confirm client contracts and pricing, confirm lab meets certification requirements

Create quotes, submit them for approval, send to clients

Update status in Laboratory Information Management System

Education: BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree

6 months of client-relationship/customer service experience

Prefer some bench chemist or field experience

Requires additional lab training in methods and QA across multiple departments

Eurofins services, products, testing capabilities, technology, production, and support systems

Program specifications and laboratory procedures

Environmental regulations

Process improvement methods

Quality assurance program plan

Contract compliance

Laboratory methods and techniques

Basic knowledge of the LIMS

Strong interpersonal, communication and problem solving skills

Effective time management

Strong organizational skills

Leadership skills

Computer skills – using routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint.

Multi-tasking

Adaptability and flexibility

Ability to ensure requirements for On-Time Delivery are met

Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.

Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.

Customer Service Orientation: Strives to meet customer expectations and takes responsibility to resolve client complaints. Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services; establishes boundaries as appropriate for unreasonable customer demands.

Is pleasant, courteous and professional when dealing with internal or external customers; displays a good-natured, cooperative attitude; is calm and empathetic when dealing with hostile customers.

Authorization to work in the United States indefinitely without restriction or sponsorship

Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time Monday - Friday dayshift with overtime as needed. Candidates currently living within a commutable distance of Knoxville, TN are encouraged to apply.

Salary starting at $62,000/yr.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

*The benefits package offered will vary based on the employee's full-time or part-time regular status.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.