Collections Analyst (Temporary)

Reporting to the Global Collections Manager, the Collections Analyst (Temp) will be responsible for timely collections across a portfolio of accounts, including fostering relationships with strategic account and internal cross-functional partners. This person is a key player in collaboration to maximize revenue and cash flow, minimize bad debt exposure, while focusing on the customer experience. Additionally, you will be aiding the Accounts Receivables team with key projects in obtaining customer contact information and sales tax exemption certificates. The ideal candidate will be a proven strong communicator and creative problem solver. You will be an integral part of the process of managing timely customer payments, trend analysis, root cause identifications, and the influencing of internal and external customers.

What You’ll Be Doing

Monitor and review the customer aging, identifying overdue accounts and ensuring they are handled per our collection policy

Influence and hold customers accountable to payment terms; drive toward positive key

performance indicators (Aging, Days to Pay, DSO)

Manage a project to identify and collect customer Accounts Payable contact information and sales tax exemption certificates, and input the data into supporting software programs

Facilitate meetings and checkpoints with accounts to troubleshoot and resolve discrepancies or concerns between Twist and the account

Apply critical thinking and professional judgement toward data to determine the appropriate next actions. Assess portfolio and recommend account strategies as needed

Communicate risks and key account information or behavior changes to leadership and cross-functionally as appropriate

Recommend and prepare bad debt write-offs, ensuring all supporting documents are included for approval

Prepare weekly 60+ Day past due report commentary for leadership visibility

Participate in collection projects which improve collection results, DSO and delinquency

Collaborate and build proactive, positive relationships with business partners, peers, managers, and customers to ensure global best-in-class practices

Make recommendations and help identify process improvement needs and/or gaps in current work procedures to improve prioritization and management of the past due receivables

Keep a pulse on account-related industry trends and marketplace financial performance to elevate account analysis and escalate/drive areas of concern or deterioration

Participate in the fostering of teamwork and collaboration built on mutual accountability and respect.

Bachelor’s or Associate’s degree in a relevant field, or 2-3 years of proven experience in

commercial collections

SAP experience preferred

Strong problem analysis and solving skills

Strong communication skills, both written and verbal. Ability to effectively articulate and

“tell the story” to all audience levels and influence others

Demonstrated process improvements and innovative thinking skills

Proven collection skills, negotiation skills

Ability to professionally manage difficult customer communications

Strong Excel skills including formulas, graphs, pivot tables, and linked spreadsheets

Ability to contribute to objectives & goals

Relates well to all levels of internal and external people; builds constructive and

effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably

Can effectively cope with change; can shift gears comfortably, handle risk and uncertainty

Track record of working effectively with peers throughout the organization

Drives business results through clear communication and collaboration

Well-organized, extreme attention to detail and a self-directed individual

Strong work ethic, unquestionable integrity

Ability to work 3 days a week onsite at our Wilsonville, OR office.

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.