Arrowhead Pharmaceuticals, Inc. (Nasdaq ARWR) is a commercial stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead’s RNAi-based therapeutics leverage this natural pathway of gene silencing.
Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.
Arrowhead’s corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.
Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point of contact for employees seeking help desk support and will focus on providing Tier I/II tech support of a Windows based network as well as stellar customer service. They will be joining a team of highly motivated and experienced IT professionals and will contribute to the success of Arrowhead programs.
Responsibilities
Frontline Help Desk support for all on-site and remote users, fielding tickets via Fresh Service and remote access tools
Maintaining PC life cycle – imaging, deploying, migrating, retiring PCs
Maintain IT equipment inventory and software
Respond to employees’ inquiries regarding Windows 11, Office 365, and mobile devices
Troubleshoot network connectivity issues
Upholding acceptable usage policies as outlined by the company handbook
Upholding IT security best practices outlined by the IT department
Assist IT management with physical networking tasks on occasion
Support and troubleshoot video conferencing technologies on PCs and in conference room environments
Light Active Directory administration
2+ years of professional IT experience
Proficiency in Microsoft Windows 11 in an Active Directory Domain setting
Proficiency in enterprise computer image deployment tools such as Smart Deploy
Proficiency in Microsoft Office 365 desktop applications
Proficiency using remote support tools such as LogMeIn, Goverlan
Proficiency in troubleshooting TCP IP v 4 network issues
Excellent customer service skills
Bachelor’s degree in Computer Science or a related field
A+ certification
Experience with ticketing systems
Experience with cloud MDM platforms
Wisconsin pay range
$55,000—$67,000 USD
Arrowhead provides competitive salaries and an excellent benefit package.
Candidates must have current, valid authorization to work in the country where this role is located.
California Applicant Privacy Policy
Originally posted by Arrowhead Pharmaceuticals. View original posting
BioCareerAI is an independent job platform and is not affiliated with or endorsed by Arrowhead Pharmaceuticals.