Director, Marketing Operations

Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients’ lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve.

At Inspire, we value people – your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.

If you’re passionate about making a difference in people’s lives and want to work with innovative technology, come be a part of our great team!

The Director, Head of Marketing Operations & Chief of Staff is a strategic leadership role responsible for enabling a high-performing Marketing organization through operational excellence, portfolio governance, financial stewardship, organizational effectiveness, and executive leadership support. Reporting to the Senior Vice President, Marketing, this position serves as the operational leader responsible for running the business of Marketing.

The role acts as a strategic advisor and trusted partner to the SVP, Marketing and Marketing Leadership Team, ensuring that priorities are effectively planned, resourced, governed, measured, and executed. This leader establishes the processes, operating rhythms, governance frameworks, and performance management systems that drive alignment, accountability, and execution across the organization.

The Director, Head of Marketing Operations & Chief of Staff serves as the primary integrator across Marketing, partnering closely with Finance, Legal, Regulatory Affairs, Medical Affairs, Compliance, Human Resources, and Executive Leadership as needed to ensure organizational goals are achieved efficiently and compliantly.

Lead the operational management of the Marketing organization by establishing planning processes, governance structures, prioritization frameworks, and portfolio management practices that ensure alignment with business objectives.

Lead annual strategic planning, annual operating planning, and long-range planning processes for the Marketing organization.

Facilitate development of organizational goals, priorities, key initiatives, and performance measures.

Partner with Marketing Leadership Team members to align resources, capabilities, and investments against strategic objectives.

Establish and manage the operating cadence for Marketing, including leadership meetings, planning sessions, business reviews, and governance forums.

Develop portfolio governance frameworks that provide visibility into initiatives, investments, dependencies, timelines, and risks.

Create and maintain project prioritization and tiering methodologies to ensure resources are focused on enterprise and high-impact initiatives.

Partner with Project Managers and functional leaders to monitor project performance, remove barriers, escalate risks, and improve execution effectiveness.

Establish best practices, standards, tools, and governance processes for project and portfolio management.

Lead prioritization discussions and facilitate executive decision-making regarding competing business priorities.

Ensure strategic initiatives remain aligned with commercial goals, organizational objectives, and resource availability.

Provide leadership and oversight for budget planning, forecasting, investment management, reporting, and organizational performance measurement.

Lead annual budget planning and resource allocation processes across Marketing.

Coordinate quarterly forecasting activities and ensure alignment with corporate financial objectives.

Partner with Finance and Marketing leaders to evaluate spending trends, identify risks, and optimize investments.

Ensure disciplined management of marketing budgets and operating expenses.

Establish organizational KPIs and performance measurement frameworks.

Develop and maintain executive dashboards, scorecards, and performance reporting tools.

Lead quarterly business reviews and organizational performance discussions.

Drive visibility into marketing performance, resource utilization, initiative progress, and business outcomes.

Provide strategic direction to the Marketing Analytics & Reporting Lead and dotted-line reporting resources.

Ensure consistency in reporting methodologies, metrics, and performance measurement across teams.

Deliver actionable insights and recommendations to support leadership decision-making.

Own the operational governance and continuous improvement of marketing review and approval processes to ensure efficiency, compliance, and transparency.

Lead operational management of promotional review processes, including QS-18 requirements and external-facing marketing materials.

Facilitate review workflows among Marketing, Legal, Regulatory Affairs, Medical Affairs, and Compliance stakeholders.

Oversee intake, prioritization, routing, tracking, and reporting of materials through the review process.

Monitor review cycle times, workload capacity, bottlenecks, and process performance metrics.

Ensure adherence to governance standards, documentation requirements, and audit readiness expectations.

Develop reporting and dashboards that provide visibility into review and approval process performance.

Identify opportunities to streamline processes, improve efficiency, and reduce cycle times while maintaining compliance standards.

Serve as the primary operational liaison between Marketing and review partners.

Note: This role is responsible for facilitating and governing review processes and workflows and does not have approval authority for materials.

Pillar 4: Organizational Effectiveness, Communications & Chief of Staff Leadership (20%)

Serve as Chief of Staff to the SVP, Marketing by driving organizational effectiveness, leadership alignment, communication, engagement, and change management.

Manage the operating rhythm of the Marketing Leadership Team, including agendas, follow-up actions, decision tracking, and accountability.

Coordinate executive presentations, business reviews, leadership updates, and strategic communications.

Develop and execute internal communication strategies that promote transparency, alignment, and engagement.

Lead onboarding programs and integration plans for new Marketing employees.

Partner with Human Resources and leadership teams on organizational development, workforce planning, and talent initiatives (internal and external e.g. ANA)

Drive change management activities supporting business transformations, organizational changes, and strategic priorities.

Lead employee engagement, culture-building, and team effectiveness initiatives across the Marketing organization.

Coordinate cross-functional initiatives on behalf of the SVP, Marketing.

Prepare executive reports, organizational updates, quarterly dashboards, and help support leadership presentations.

Identify emerging organizational risks, challenges, and opportunities requiring leadership attention.

Support special projects and strategic initiatives as needed.

The successful candidate will:

Serve as a trusted advisor to the SVP, Marketing and Marketing Leadership Team.

Build strong relationships across functions and levels of the organization.

Influence without direct authority and drive alignment across diverse stakeholder groups.

Translate strategy into operational plans and measurable outcomes.

Demonstrate enterprise thinking while balancing operational execution.

Create structure and clarity in complex, fast-paced environments.

Foster a culture of accountability, continuous improvement, and collaboration.

Bachelor's degree in Business, Marketing, Communications, Finance, Life Sciences, or related field.

12+ years of progressive experience in marketing operations, business operations, commercial operations, strategy, consulting, project management office (PMO), or related disciplines.

10+ years managing teams, programs, and cross-functional initiatives.

Demonstrated experience leading annual planning, strategic planning, and organizational governance processes.

Experience managing budgeting, forecasting, financial planning, and performance reporting.

Proven success partnering with senior leaders and influencing executive decision-making.

Experience leading large-scale cross-functional initiatives and organizational change efforts.

Strong project portfolio management and operational governance experience.

Experience working within a regulated environment and partnering with Legal, Regulatory, Medical, and Compliance stakeholders.

Exceptional communication, facilitation, and presentation skills.

MBA or advanced business degree.

Pharmaceutical, biotechnology, healthcare, medical device, or other highly regulated industry experience.

Experience serving in a Chief of Staff, Business Operations, Strategy, PMO, Commercial Operations, or Marketing Operations leadership role.

Experience implementing portfolio management, project governance, or operational excellence frameworks.

Knowledge of promotional review and approval processes, including QS-18 governance.

Experience supporting leadership teams and managing organizational planning cycles.

Experience establishing KPI frameworks and executive reporting dashboards.

#LI-Onsite

The salary for this position will be offered at a level consistent with the experience and qualifications of the candidate. This information reflects the anticipated salary range for this position at the time of posting. The salary range may be modified in the future and actual compensation may vary from the posting based on various factors such as geographic location, work experience, education and/or skill level.

Salary

$160,000—$230,000 USD

Inspire offers a highly competitive benefits package including (general description of the benefits and other compensation offered):

Multiple health insurance plan options.

Employer contributions to Health Savings Account.

Dental, Vision, Life and Disability benefits.

401k plan + employer match.

Identity Protection.

Flexible time off.

Tuition Reimbursement.

Employee Assistance program.

All employees have the opportunity to participate in the ownership and success of Inspire. Employees at all levels can participate through equity awards and the Employee Stock Purchase Program.

Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, pregnancy or childbirth, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com

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