Sales Analyst

<div style="font-style:normal; font-weight:400; margin:0px; padding:0px"> <p style="margin-left:0px"><span>The Sales Analyst is responsible for the day-to-day execution of CRM hygiene, data integrity, and serves as a backup to frontline operational support for the Sales organization. This role assumes ownership of CRM cleanliness and operational enforcement, allowing the Sales Operations Manager to focus on broader tooling, cross-functional initiatives, and project leadership.</span><span> </span></p> </div> <div style="font-style:normal; font-weight:400; margin:0px; padding:0px"> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"><span>This role is highly operational and execution-focused, with a strong emphasis on data quality, process adherence, issue resolution, and responsiveness to Sales needs.</span></p> </div> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"> </p> </div> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"><span><strong>Core Responsibilities</strong></span></p> </div> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"> </p> </div> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"><span><strong>1.

CRM Hygiene & Data Integrity (Primary Focus)</strong></span></p> </div> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"><span>This role takes over <strong>day-to-day ownership of CRM hygiene and enforcement</strong> from the Sales Operations Manager.</span></p> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Own CRM data quality standards across all Sales-facing objects.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Execute daily, weekly, and monthly hygiene routines to ensure data accuracy and consistency.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Enforce expectations for: </span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Required fields and field completeness</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Opportunity stage progression and close-date accuracy</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Account and hierarchy usage</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Activity logging and basic usage standards</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Identify, triage, and remediate: </span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Duplicate records</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Orphaned accounts, contacts, and opportunities</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Stale or inactive pipeline</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Incomplete, conflicting, or inconsistent data entries</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Partner with Sales leadership and Sales Operations Manager to reinforce accountability for CRM usage and compliance.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Serve as the <strong>operational owner</strong> for CRM cleanliness, escalating systemic issues or automation gaps to the Sales Operations Manager and IT as needed.</span></p></li> </ul> </div> </div> <div style="font-style:normal; font-weight:400; margin:0px; padding:0px"> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Maintain and distribute <strong>standard Salesforce reports and dashboards</strong> to provide operational visibility (non-analytics, non‑predictive).</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"><span>This scope directly aligns with known CRM health challenges and ongoing cleanup initiatives documented in Sales Operations priorities.</span></p> </div> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"> </p> </div> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"><span><strong>2. Sales Help Desk & Frontline Support (Shared Responsibility)</strong></span></p> </div> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"><span>This role provides <strong>tier</strong>‑<strong>1 and tier</strong>‑<strong>2 support</strong> for Sales in partnership with the Sales Operations Manager.</span></p> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Act as a first point of contact for Sales-related operational questions and issues, particularly during U.S. off-hours.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Support Salesforce and tool usage questions including: </span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Access issues</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Routing errors</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Workflow confusion</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Basic reporting requests</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Triage incoming issues and determine whether they can be resolved operationally or require escalation.</span><span> </span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Document issues clearly and escalate to the Sales Operations Manager or IT with strong business context.</span><span> </span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Maintain FAQs, internal documentation, and repeatable guidance to reduce recurring help desk volume.</span><span> </span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Follow established escalation and support processes when technical intervention is required.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"> </p> </div> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"><span><strong>3.

Process Execution & Operational Support</strong></span></p> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Support execution of Sales Operations processes such as: </span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Pipeline reviews</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Deal hygiene checks</span></p></li> </ul> </div> </div> <div style="font-style:normal; font-weight:400; margin:0px; padding:0px"> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Territory or account updates</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Tool and process rollouts</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Execute defined operational playbooks and recurring processes with consistency.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Assist the Sales Operations Manager in operational projects by owning defined workstreams or execution tasks.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Monitor adherence to Sales processes and surface gaps or breakdowns proactively.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Provide feedback from frontline execution that informs process improvement and tooling decisions.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"> </p> </div> <div style="margin:0px; padding:0px"> <p style="margin-left:0px"><span><strong>Ideal Background</strong></span></p> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>2–5+ years of experience in Sales Operations, Business Operations, or CRM-focused analyst roles.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Strong hands-on experience working in Salesforce in a Sales environment.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>High attention to detail and comfort working in data-heavy workflows.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Experience supporting frontline Sales teams in a help-desk or enablement capacity.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Comfortable following defined processes with consistency and discipline.</span></p></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li> <p style="margin-left:0px"><span>Strong written communication skills and ability to work effectively across time zones.</span></p></li> </ul> </div> </div><p><strong>Fortive Corporation Overview</strong></p><p>Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.</p><p>We are a global industrial technology innovator with a startup spirit.

Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.</p><p>We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth.

We use the proven Fortive Business System (FBS) to accelerate our positive impact.</p><p>At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.</p><p>At Fortive, we believe in us.

We believe in the power of people working together to solve problems no one could solve alone.</p><p>At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.</p><p>Fortive: For you, for us, for growth.</p><p><strong>About ServiceChannel</strong></p><p>ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations.

Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience.

We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies.

Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. <p>We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.

Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. </p></p>