PX, Operating Model Designer

Why Genentech ​​​​​​​ We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.

The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape. The Opportunity As the PX, Operating Model Designer within Public Affairs & Access (PAA), you will support the activation of Genentech Patient Foundation (GPF, an independent, non-profit 501c3) patient experiences and solutions.

You will define the people, process, governance, and capability models required to deliver GPF patient experiences at scale, translating patient journey designs into operational process maps and service blueprints. In this role, you can expect to: Partner with Solution Leads, Business Designers, and Strategy & Governance teams to translate patient journey designs into operational process maps and service blueprints for GPF.

Map existing end-to-end processes across digital and human touchpoints to identify inefficiencies, friction points, compliance risks, and scalability constraints. Engage regularly with the GPF Board to translate strategic decisions into operational workflow and role changes.

Design compliant future-state workflows, SOP-level artifacts, and cross-functional handoffs across digital enablement and human support models. Clarify new or updated role expectations and collaborate with process owners to redesign existing operational processes.

Define operational readiness strategies, including communications, training inputs, capacity needs, and transition planning. Evaluate third-party vendor integrations and define process-level requirements for vendor onboarding and governance.

Who you are Bachelor’s degree in a related field (e.g., organizational psychology) or equivalent professional experience. 7-10 years of professional experience in pharmaceutical, biotechnology, technology, contact centers, or a related industry. Demonstrated experience performing process design, service blueprinting, operational readiness assessments, gap analyses, workforce planning, and capability modeling.

Strong systems thinking and structured problem-solving ability. Demonstrated ability to collaborate effectively with cross-functional teams.

Preferred Advanced degree in Organizational Psychology, Business Administration, or a related field. Prior experience designing patient-centric operating models or complex healthcare service delivery frameworks.

Experience navigating governance structures and executive board decision pull-through in a complex matrix organization. Location This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus No relocation benefits are available for this posting The expected salary range for this position based on the primary location of CA is $136,900 - 254,200.

Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

This position also qualifies for the benefits detailed at the link provided below. Benefits Genentech is an equal opportunity employer.

It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .