About this role
Duties and responsibilities
As a MEGASYS® Field Service Engineer (FSE) you will perform installation, warranty and standard repairs of systems that maintain supply of production material utilised in a semiconductor manufacturing environment that makes the microchips used in electronic devices such as Smart Phones, LED's, and Flat Screen TV's. This is a challenging, hands-on, rewarding job opportunity for people who want to join a growing business.
Field Service personnel travel to multiple customer locations or may be assigned to a specific site to provide equipment support. The scope of services may include maintaining the operation, repair of gas/ chemical distribution equipment, gas/ chemical blending equipment, critical monitoring systems and life safety systems. They will ensure compliance in operation and procedures, emergency preparedness and drive flawless execution.
Key Responsibilities
- ✓Perform pre-task planning & equipment condition analysis prior to starting work.
- ✓Empowered to Stop the Job and escalate.
- ✓Responsible for completion of customer requested tasks.
- ✓Audit equipment and maintenance areas according to quality and safety standards
- ✓Ensure processes and procedures are followed.
- ✓Report quality and safety issues immediately via the escalation process.
- ✓Take ownership of NCE events and the RMA process to address equipment concerns in a timely manner.
- ✓Complete all Field documentation accurately and submit for invoicing at the completion of the task.
- ✓Provide solutions to the customer for equipment configuration, maintenance, and operation.