JOB SUMMARY
The Manager, Post Appeals will oversee the Unresponded team and lead the post-appeal response tracking function within Natera's Revenue Cycle Billing Operations. This role is responsible for overseeing a large remote team (offshore and onshore) focused on monitoring and driving resolution of appeals submitted to payers across all plan types. The Manager partners cross-functionally with Denials & Appeals, Technology, and operational leadership to determine solutions that will reduce backlog, maintain SLA compliance, and build scalable workflows that support the team's growing volume.
PRIMARY RESPONSIBILITIES
Oversee day-to-day operations of the Unresponded team, including an offshore team of 124+ reps with supporting leadership, and onshore Analysts and Supervisor.
Monitor and drive resolution of all post-appeal payer responses across commercial and non-commercial plans, ensuring timely follow-up and accurate disposition of outstanding appeals
Identify backlog drivers and develop strategies to reduce aging unresponded appeals and bring the team within SLA targets
Partner with technology and systems teams to define, prioritize, and implement workflow improvements
Collaborate closely with the Denials & Appeals teams to ensure errors identified within the unresponded scope are escalated, documented, and fed back into the broader process
Manage performance of direct and indirect reports through goal-setting, productivity monitoring, coaching, and ongoing development
Build and refine standard operating procedures and workflows to sustain SLA compliance as volume scales
Serves as liaison between offshore leadership and onshore Natera staff to ensure alignment on priorities, processes, and performance expectations
Performs other duties as assigned
QUALIFICATIONS
Bachelor's Degree in a related field or equivalent experience required
Minimum 5 years of experience in managing large teams within billing, denials management, or revenue cycle operations within a laboratory or healthcare setting
Demonstrated experience managing large, remote or offshore teams
Strong knowledge of commercial and non-commercial payer plans, appeal processes, and post-appeal response workflows
Familiarity with multiple payer portals required; experience with AMD preferred
Experience working cross-functionally with technology or systems teams to drive operational workflow improvements
KNOWLEDGE, SKILLS & ABILITIES
Deep understanding of the appeals lifecycle, including post-submission payer response tracking and resolution
Ability to analyze backlog data, identify trends, and translate findings into actionable operational strategies
Strong project management skills with the ability to manage competing priorities across a large team structure
Comfortable operating in a fast-paced, high-volume environment with evolving workflows and systems
Effective communicator across all levels — offshore reps, onshore leadership, and technology stakeholders
Proficiency in Microsoft Office (Word, Excel); experience with billing platforms and payer portals strongly preferred
Knowledge of PHI handling requirements; this role regularly accesses PHI in both paper and electronic form
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Austin, TX
$101,400—$120,000 USD
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team.
Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information
- ✓BBB announcement on job scams
- ✓FBI Cyber Crime resource page