About this role
Technology Specialist I/II, IT Job Locations US-MA-Boston ID 2026-1222 Category Information Technology Position Type Regular Full-Time Min USD $80,000.00/Yr. Max USD $105,000.00/Yr. Overview We are seeking a hands-on, versatile Technology Specialist — a true "jack of all trades" combining end-user computing, systems administration, and network support with a forward-looking mandate: helping our scientists and G&A teams work smarter through automation, AI-enabled tooling, and thoughtful use of our technology stack.
The ideal candidate is a proactive problem-solver who takes initiative, moves fluidly between a support ticket, a patch cycle, and a workflow-automation experiment in the same day, and is genuinely excited about the potential of AI and agentic tools to reduce toil across the organization. Responsibilities Automation & AI-Enabled Tooling Prototype and deploy lightweight automations (scripts, Power Automate/similar, API integrations, LLM/agentic workflows via internal tools) to reduce manual toil for scientific and G&A teams. Act as a technology advocate and translator between the lab bench and IT — proactively surfacing tools (including AI copilots and agentic workflows) that improve throughput, data quality, or turnaround time.
Contribute to a culture of automation-first thinking, documenting reusable solutions rather than one-off fixes. General IT & Help Desk Support Serve as an escalation point and hands-on contributor for the IT Help Desk ticket queue, ensuring timely resolution and clear communication. Provide in-person and remote support across Windows, macOS, mobile devices, and common SaaS/productivity tools (Office 365, Okta, Zoom, Egnyte, Atlassian Suite).
Support conference room A/V, Zoom Rooms, and office technology for smooth hybrid collaboration. Maintain and improve IT documentation, knowledge base articles, and self-service resources. Qualifications 3+ years of hands-on IT support experience, ideally in a fast-paced life sciences/biotech environment.
Working knowledge of Microsoft Intune (Windows MDM, compliance, patch management) and macOS device management tools (Addigy, Jamf, or similar). Solid fundamentals in Windows and macOS administration, Active Directory/Entra ID concepts, and basic networking (DNS, DHCP, VLANs, Wi-Fi troubleshooting). Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment.
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