About this role
AVISE Patient Advocate Team (APAT) Representative Job Locations US-CA-Carlsbad ID 2026-1518 Category 360 - Billing Position Type Regular Full-Time Overview Exagen is a patient-focused and discovery-driven life sciences company dedicated to transforming the care continuum for patients suffering from debilitating and chronic autoimmune diseases. Our goal is to enable rheumatologists to improve care for patients through the differential diagnosis, prognosis, and monitoring of complex autoimmune and autoimmune-related diseases, including lupus and rheumatoid arthritis. By leveraging our proprietary Cell-Bound Complement Activation Products, or CB-CAPs, technology, we help get to the real cause of a patient’s symptoms and guide their journey to improved health.
Responsibilities The APAT representative is responsible for all functions within the Patient collections department for a growing diagnostics company. The APAT department is a call center environment where Primary duties include outbound and inbound patient calls which include providing information about Exagen’s unique AVISE testing and securing patient payments. Representatives are required to maintain confidentiality adhering to all HIPAA guidelines and regulations as well as perform other duties as deemed by management.
Location note: The schedule for this position has a hybrid schedule of on-site Monday, Wednesday, and Thursday, and work from home Tuesday and Friday. Working hours will be 8:00 am - 4:30 pm. Accepting heavy inbound calls from patients regarding but not limited to: Testing, billing process, cost, statement, collection letters, payer correspondence, Exagen correspondence, initial claim notification letter, invoice letter, patient consent, aged AR letter, insurance eligibility, refunds Noting all patient accounts with appropriate and relevant detail Sending case alerts to billers Securing payment over the phone via credit card Working special projects as assigned Outbound manual calls on patient lists provided from lead.
Adding trackers to accounts Returning missed calls Qualifications Patient medical collections and call center experience desired Demonstrates good communication skills Demonstrates good organizational skills Previous billing software experience desired Understands insurance billing and how to read EOB’s Works well with others in a spirit of teamwork and collaboration Great customer service skills Pay range: $22 - $25 per hour Benefits: We offer a competitive benefits package designed to support the health, financial well-being, and work-life balance of our employees, including medical, dental, and vision insurance; Health Care and Dependent Care Flexible Spending Accounts; a 401(k) retirement savings program; 4 weeks paid time off (PTO); paid company holidays; employer-paid life insurance; optional life insurance; and employer-paid short-term and long-term disability insurance. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Exagen is proud to be an equal opportunity workplace.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Application FAQs Software Powered by ICIMS www.icims.com