About this role
Overview At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible. We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change.
With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams. We have played a pivotal role in shaping modern science and healthcare, and we're just getting started.
If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you. At QIAGEN, every day is an opportunity to make a real-life impact. Join us, grow with us, and together, let's shape the future of biological discovery. About the opportunity Join QIAGEN’s Global Operations organization as a Customer Care Representative and help deliver a responsive, accurate, and professional experience for customers.
In this role, you will manage customer orders from receipt through invoicing, respond to order and billing enquiries, and coordinate with Sales, Supply Chain, Distribution, and Accounts Receivable. You will use SAP and CRM systems to keep orders moving, communicate timely updates, and contribute to customer satisfaction while meeting established service levels. The position is aligned with QPN level S3 and the Specialist Career path.
Your tasks include You process customer purchase orders received by phone, email, and eCommerce channels, ensuring sales orders are entered accurately in SAP. You prepare customer invoices using applicable product pricing and sales quotations maintained in QIAGEN’s CRM system. You support customers, Sales, and internal teams by phone and email with enquiries about order status, shipping dates, account information, and billing.
You record customer order and logistics complaints accurately and route matters that require additional expertise to the appropriate team. You coordinate with Supply Chain to monitor stock availability and inventory status, and with Sales representatives to provide clear responses to customer enquiries. You review open orders and work with Distribution, Supply Chain, and Accounts Receivable to resolve issues and support order release.
You contribute to team service levels by managing phone and case activity accurately, professionally, and within agreed timelines. Your profile You have a bachelor’s degree in any field. Willing to work on a night shift schedule You bring one to two years of relevant professional experience, including at least one year in customer care, logistics, or supply chain.
You are familiar with standard office applications and have experience with, or an interest in developing skills in, SAP, CRM, or Salesforce. You understand customer order management processes; knowledge of SAP order-to-cash transactions is an advantage. You communicate clearly and professionally in writing and by phone, including when explaining order, shipping, account, or billing information.
You can prioritize recurring activities, recognize issues in your workflow, apply established procedures, and escalate unresolved enquiries appropriately. You work effectively across teams and build respectful, service-focused relationships with customers and internal partners. What we offer Bonus/Commission Local benefits Referral Program Volunteer Day Internal Academy ( QIALearn ) Employee Assistance Program Hybrid work (conditional to your role) Our people are the heartbeat of everything we do.
Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish.
We champion accountability and encourage entrepreneurial thinking. QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.