At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits.
This is work that transforms the lives of patients, and the careers of those who do it.
The Senior Manager, Facility Contract Manager will be the site-level single point of governance accountable for the IFM (Integrated Facilities Management) Service Provider scope of work. This position will oversee all facilities services and develop annual budgets for services including maintenance (hard services), hospitality (cafeteria, catering, office coffee, vending, special events, reception, etc.) housekeeping, pest control, mail, shipping and receiving, space planning and lab services (where appropriate). The position is responsible for the governance, monitoring, and assurance of all aspects of the facilities management scope of services to ensure a consistent and cost-effective service delivery that meets the service delivery needs of the facility and the IFM Service Provider.
Key Responsibilities
- ✓Align objectives, implement, and govern the Integrated Facilities Management (IFM) contract at the site level, acting as the single point of contact to develop and maintain positive relationships with the Service Provider for all facilities management services
- ✓Oversee a portfolio of facilities services such as maintenance (hard services), hospitality (cafeteria, catering, office coffee, vending, special events, reception, etc.) housekeeping, pest control, mail, shipping and receiving, space planning and lab services
- ✓Facilitate and resolve site-specific governance issues with the IFM Service Provider to ensure compliance with company policies, rules and regulations to minimize risk, escalating as needed within the broader matrix organization
- ✓Represent the company’s interests while overseeing service delivery and maintaining and growing relationships with the Service Provider, modifying the service deliverables as needed in alignment with the evolution of business needs
- ✓Review and approve service provider Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) metrics and procedures to ensure consistent excellence in performance and delivery of services including measurable value-add, innovation, and continuous improvement
- ✓Review and manage contract documents to ensure consistency and adherence with master contract and company corporate standards
- ✓Develop and maintain accountability for site annual operating expense budgets
- ✓Develop and manage the annual site IFM services facility budget baseline, annual budget, and assumptions with Service Provider, including direct controllable and indirect non-controllable contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items
- ✓Participate and maintain accountability for the site invoice reconciliation process (in a pass-through commercial model) and shared savings financial management
- ✓Develop mutually beneficial relationships and execute governance processes with the IFM Service Provider and internal stakeholders such as Facilities Operations, site customers, local and regional Finance, EHS, Quality, Procurement, Human Resources, Global Facilities Services, and Global Energy
Qualifications & Experience
- ✓Bachelor’s degree in Business Administration, Engineering, Finance, Planning or related field strongly preferred
- ✓5+ years operational experience in a pharmaceutical R&D or laboratory environment or equivalent regulated industry, inclusive of integrated facility services and Hard Services management
- ✓Extensive contract negotiation and management experience for facilities-related services; experience overseeing a performance-based IFM contract strongly preferred
- ✓Demonstrated experience effectively managing financial aspects of facilities operations and services including budgeting (with a proven ability to manage multi-million dollar budgets) forecasting, accounting, and analysis of variances
- ✓Strong experience managing external business partners and vendors across various disciplines and geographies
- ✓Demonstrated ability to manage across functional lines and deliver results in a matrix organization
- ✓Demonstrated ability to write strong reports, manuals, executive-level presentations, and articles as well as an ability to analyze and interpret complex business documents
- ✓Demonstrated leadership and problem-solving skills to enable effective resolution of complex, sensitive issues across all functions and levels of the organization
- ✓Demonstrated strong interpersonal, communication, customer service, negotiation and analytical skills
- ✓Demonstrated Health & Safety knowledge (IOSH minimum) as well as familiarity with GxP requirements.
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We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.
Compensation Overview
Princeton - NJ - US: $112,500 - $136,321