About this role
At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits.
This is work that transforms the lives of patients, and the careers of those who do it.
The Senior Manager, EMEA Benefits Operations plays a pivotal role in overseeing and managing the delivery of a diverse range of benefits to BMS employees across 24 markets in Europe and Middle East. Essential for providing leadership in benefit operations with their team, instilling a continuous improvement mindset, and having an excellent project management skillset.
Focus on data-driven analytics, leveraging data insights and metrics to identify opportunities for process streamlining and automation.
Requires fostering effective stakeholder management and communication skills to build relationships with cross-functional teams both regionally and globally, ensuring excellent customer experience for our employees.
Key Responsibilities
Provide Benefits subject matter expertise to the team, providing clear prioritization, assigning tasks and responsibilities, and monitoring outcomes.
Focus on data metrics to ensure the team delivers on service level agreements and analyze trends that can support opportunities for automation.
Lead and collaborate on projects to ensure successful outcomes for the region, including benefits open enrollments and country, regional, and global initiatives.
Seeks opportunities for process improvements and automation in our benefit delivery to our customers.
Accountable for robust compliance controls in the region’s benefit processes that will support audits and compliance requests.
Collaborate with the Benefit Governance and Global Benefits Product Design on operationalizing benefit offerings in the region to reduce manual actions and streamlining processes.
Oversee regional escalations, ensuring stakeholders are kept informed of issues and incidents, and support their Senior Specialist in the resolution.
Manage the region’s knowledge documents to ensure the team is updating documentation and providing further insight on benefit processes.
Establish and uphold high-quality standards in benefit operations to ensure exceptional service for our customers
Required Skills
Benefit expertise within health, welfare, and retirement programs
Leadership of a regional team
Collaboration with and influence multiple stakeholders regionally and globally
Project Management
Data-Driven & Analytical Skills, AI user skills
Vendor Management
Customer-focus
Communication and presentation skills in simplifying complex benefit topics
Qualifications & Experience
Bachelor’s degree or equivalent
Experience working with: Workday, ServiceNow and Benefits Enrollment Platforms (Mercer Darwin or other)
Language Requirement – English (other languages are a plus)
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We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.
Compensation Overview
Warsaw - PL: zł207,700 - zł251,629
The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience.
The final compensation will be determined based on demonstrated experience and in accordance with pay equity principles and applicable employment laws.