About this role
At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits.
This is work that transforms the lives of patients, and the careers of those who do it.
Position Summary
The Specialist, Global Operations, Scheduling & Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products. The primary duty of the Specialist, Global Operations, Scheduling & Cell Logistics is to maintain the day-to-day operations of patients’ treatment journey related to their materials, related to transportation, manufacturing, and distribution.
Key Responsibilities
Schedule: 17:00 ET – 06:00 ET, Friday, Saturday, Sunday
Assist as a point of contact for apheresis centers, treatment sites, sites of care, manufacturing sites, couriers, and other internal partners.
Ensure business continuity between internal and external partners.
Monitor the Patient’s treatment journey from collection to infusion while potentially troubleshooting issues.
Monitor and triage requests and issues within the case management system.
Comply with and maintain training and good documentation practices.
Excellent verbal and nonverbal communications.
Ability to identify process improvements.
Highly self-motivated, self-aware, courteous, and professional.
Able to work independently and in groups.
Adaptable to the ever-changing business needs.
Exceptional customer service skills.
Skilled at managing high stress situations and able to de-escalate.
Strong sense of ownership and accountability.
A baseline understanding of a Cloud-based Customer Relationship Management (CRM) platform.
Key Qualifications and Experience
Bachelor’s degree
Work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics.
We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.
Compensation Overview
Remote - United States - US: $73,150 - $88,642