About this role
The Position Join our Global IT organization as the Head of Data & Integration Operations and play a pivotal leadership role within IT EDP Data & Integration. As a global leader, you will be responsible for driving operational excellence, delivering high-quality support services, and shaping the strategic direction of platform onboarding and support capabilities across a complex international landscape. In this role, you will lead global support operations, foster strong stakeholder partnerships, and build high-performing teams that enable business success.
You will drive continuous improvement, scalability, and service innovation while ensuring a reliable, secure, and customer-focused experience for users across the Americas, Europe, and APAC regions Duties & Responsibilities: Global Support Oversight: Manage 2nd level support for core platform components such us but not limited to: CI/CD Jenkins, GitHub, Atlassian, Datahub, Snowflake, Databricks, Collibra, Power BI, Tableau, Software Development and AI platforms…, ensuring timely and effective issue resolution across the Americas, EU, and APAC regions. Training & Development: Collaborate with platform product teams to design and deliver impactful training programs that enhance user skills and platform adoption. Stakeholder Collaboration: Build strong relationships and feedback loops with platform product teams and implementation partners to continuously improve our services.
Team Leadership: Inspire, coach, and develop a diverse team, guiding individuals in their career progression and fostering a collaborative, high-performance culture. Strategic Direction: Define and execute the strategy for Platform Onboarding and Support services, adapting to evolving business needs and technology trends. Cross-Functional Engagement: Interface with senior leaders to gather insights and drive the continuous growth and improvement of our services.
Operational Excellence Continuously optimize your delivery Strengthen system stability, cybersecurity, and service quality to reduce incidents and downtime Provide and deliver systems and processes that consistently work, providing a trustworthy base Build scalable, automated solutions that enable innovation while maintaining robust operations Business focus Deliver business value at speed Maximize business collaboration and partnership aligning talent and scope to the highest-impact activities Prioritize initiatives that maximize value and stop or defer low-impact work Drive and deliver value by balancing speed, high quality and innovation Collaboration Collaborate to deliver value as One Team Embed collaboration and learning in all our activities Be a learning organization and continuously develop relevant technology and skillsets Invest into people and leadership with a focus on collaboration Requirements: To be successful in this role, you should have: Master’s degree (MBA, MSc, or equivalent) in IT or related field, with 8-10 years of relevant experience. Minimum 5 years of people leadership experience in IT, preferably with globally distributed teams. Proven background in support, training, or delivery of software solutions / products.
Experience in the Biotech or Pharmaceutical industry is a strong plus. Solid understanding of GxP, Computer Systems Validation, regulatory requirements, and pharma compliance is highly desirable. Exceptional interpersonal and stakeholder management skills.
Ability to communicate complex technical concepts to non-technical audiences. Strong collaboration skills, working effectively across departments and with external partners. Passion for coaching, developing talent, and fostering professional growth.
Continuous improvement mindset and a drive for operational excellence. Required Skills Customer Orientation Identify and solve internal customers' needs Operational excellence towards customers Establish alliances and long-term relationships Seek synergies with different areas Create added-value strategies and proposals Flexibility to different profiles Navigating Change Adaptability and flexibility Uncertainty management Challenge the status quo Curiosity and learning agility Risk analysis and management Continuous improvement Strategic Vision Proactivity and initiative Push to achieve better results Resilience and management of frustration Accountability Leadership Lead and provide guidance to a decentralized global team Mobilizing and inspiring Motivate and develop the team Delegate and promote autonomy Conflict management Goal Orientation Analytical thinking Autonomy Complex problem solving Planning and organization Impact and Influence Assertiveness Active listening Promote credibility, trust, and self-confidence Influence and impact Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.