About this role
We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences
- ✓Develop and implement strategies to improve customer satisfaction and loyalty
- ✓Handle escalated customer issues and complaints with empathy and professionalism
- ✓Collaborate with other departments to resolve complex customer inquiries
- ✓Analyze customer service data and prepare reports for upper management
- ✓Contribute to the development and implementation of customer service policies and procedures
- ✓Ensure adherence to quality assurance standards and company guidelines
- ✓Identify and recommend process improvements to enhance efficiency and customer experience
- ✓Participate in hiring, training, and onboarding of new customer service team members
- ✓5-8 years of customer service experience, with 1-2 years in a supervisory role
- ✓Bachelor's degree
- ✓Exceptional communication skills, both verbal and written
- ✓Strong leadership abilities with a supportive and decisive approach
- ✓Excellent problem-solving and conflict resolution skills
- ✓Ability to analyze data and generate actionable insights
- ✓Strong time management and organizational skills
- ✓Customer-focused mindset with a commitment to delivering high-quality service
- ✓Adaptability to changing priorities and ability to work in a fast-paced environment
- ✓Fluency in English and Hindi
The Customer Service Executive supports the Sales team with customer service