At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits.

This is work that transforms the lives of patients, and the careers of those who do it.

Senior Specialist IT Site Services, Location: United States, Indianapolis

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Position Summary

IT Support Services delivers end-to-end IT support to our global Bristol Myers Squibb workforce ‘when, where and how you need it’. IT Site Services is a critical component of our IT Support Services global delivery model as the ‘face of IT’ when it comes to offering support through a variety of channels including a user centric bespoke IT Concierge offering. Besides this, IT Site Services is partnering with BMS IT/Digital on delivering all site-related digital capabilities and support services.

We are servicing over 170 company sites across the globe.

The Senior Specialist IT Site Services is responsible for IT Site Support activities. As part of this role, you will take part in daily operational support activities, additionally providing guidance and leadership to ensure a smooth execution of service delivery. The role will report to the regional Site Services Delivery Manager (SDM).

The successful candidate will have a relentless passion for customer service and technology and a strong focus to deliver exceptional IT Support to our workforce within our process framework.

Key Responsibilities

✓Responsible for delivering a user centric IT Concierge experience.
✓Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.
✓Active participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)
✓Responsible for accurate inventory of all supported assets in stock
✓Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM
✓Support the SDM with specific project related tasks as well as bringing relevant topics to the SDM’s attention.
✓Provide smart hands support for Data Center, MDF, and IDF infrastructure, including rack and stack, cabling (copper/fiber), patching, labeling, equipment moves/adds/changes/decommissions, and network troubleshooting; maintain accurate DCIM documentation.
✓Ensuring data rooms are kept secure, clean, and orderly as per BMS policies and guidelines on a consistent basis.
✓Contribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization.
✓Contribute to knowledge management as an author or reviewer as necessary.
✓Help identify to and with the SDM, areas for improvement through learning the business and its needs.
✓Participate in out of hours on call rosters as required

Qualifications & Experience

✓Good technical knowledge and previous technical support experience
✓Strong analytical and problem-solving skills for technical issues
✓Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
✓Experience providing smart hands support in data rooms, MDF/IDF, or data center environments, including structured cabling, rack and stack activities, and basic network troubleshooting.
✓Supporting a qualified environment such a Manufacturing Facility and experience in supporting regulatory audits/inspections.
✓Ability to work collaboratively with colleagues, augmented staff, and third-party vendors.
✓Ability to work in a fast paced, dynamic environment balancing demand.

Why You Should Apply

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

Compensation Overview

Indianapolis - RayzeBio - IN: $68,000 - $82,400