About this role
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need.
Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.We offer a fast-paced and collaborative work environment, with a competitive compensation and benefits package, including equity grants and the opportunity to participate in our employee stock purchase plan. We foster an environment that is supportive and fun – enabling us to bring our best each day toward achieving our goals.
Working together, we’ll succeed.We are centrally located in Boston’s Back Bay neighborhood, easily accessible by several modes of public transportation and walking distance to much of what the city has to offer.We continue to grow, so if you don’t see anything here that currently fits your qualifications, please visit again to see what roles we have open.Thank you for considering Rhythm.By submitting your application for employment, you confirm that you agree to the storing and processing of your personal data by Rhythm Pharmaceuticals as described in our Privacy Statement. EU residents, please see our privacy policy on data use.Note to agencies: Rhythm values our partnerships with recruiting firms and will only work with those who have an established relationship and signed contract. Authorization to work on a role and/or submit resumes will come from HR only, so please do not forward any agency resumes.
The company will not be responsible for any fees related to resumes that are unsolicited.Director, Patient Services TrainingBoston, MAFull TimeBusiness OperationsExperiencedShareCompany OverviewRhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need.
Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.Opportunity OverviewThe Director, Patient Services Training will serve as the dedicated training partner for Rhythm's growing Patient Services organization. In this role, the individual will be responsible for designing, developing, and delivering onboarding training, and capability-building programs that support Patient Educator Managers (PEMs), Field Access Managers (FAMs), Patient Services leaders, as well as support patient services training for cross functional stakeholders.The Director, Patient Services Training will partner closely with the North America Training team and Patient Services leadership to create scalable learning solutions that accelerate onboarding, strengthen role-specific competencies, and enhance performance across the organization.As Rhythm continues to grow, this individual will play a critical role in ensuring that training programs evolve alongside the business and remain aligned to organizational priorities, patient needs, and field team capabilities.Responsibilities and DutiesNew Hire OnboardingLead the design, delivery, and continuous improvement of Patient Services onboarding training.Manage and coordinate a comprehensive onboarding curriculum spanning disease state, product knowledge, systems/processes, and role-specific capabilities.Ensure a consistent and high-quality onboarding experience across all Patient Services roles.Act as the subject matter expert on patient services processes, procedures, roles and responsibilities for new hires.Develop tools and resources that accelerate field readiness for new hires.Reduce onboarding burden on managers and field-based trainers through scalable learning solutions.Continuous LearningPartner with Patient Services leadership to implement and sustain competency-based development programs.Create and deliver advanced learning deliverables that support growth across current PEM and FAM teams.Develop skill-building programs focused on patient engagement, account collaboration, reimbursement support, customer communication, strategic thinking, and business acumen.Identify capability gaps and implement targeted development interventions.Meetings and WorkshopsServe as the primary learning lead for Patient Services national meetings, POAs, and Leadership Meetings.Partner with Patient Services, Marketing, Medical, and cross-functional leaders to design impactful workshops.Facilitate workshops that drive engagement, collaboration, and application in the field.Ensure learning objectives are clearly connected to business priorities and meeting outcomes.Learning Content ManagementEstablish processes for ongoing review, maintenance, and modernization of Patient Services training materials.Ensure learning content remains compliant, current, and aligned with evolving business practices and organizational priorities.Create and maintain role-specific learning journeys and curricula.Manage learning materials through the legal, medical and regulatory review process.Business PartnershipMeasure training effectiveness through learner feedback, performance metrics, and business outcomes.Partner with Patient Services leaders to identify emerging training needs and workforce development opportunities.Provide recommendations based on learning data and organizational priorities.Act as a trusted learning consultant and embedded business partner to Patient Services leadership.Qualifications and SkillsBachelor’s degree required; advanced degree preferred.10+ years of related experience, with at least 5 years of Patient Services field based experience (knowledge of specialty pharmacy, patient support programs, reimbursement processes and access landscapes is preferred).2+ years in learning and development, training, or field enablement within biotech, pharmaceutical, healthcare, or patient services organizations.
Rare disease experience is a plusExperience designing and delivering onboarding programs and instructor-led training.Understanding of adult learning principles, instructional design methodologies, and learning technologies. Able to proactively identify opportunities to use AI or other tools to support training approaches.Demonstrated facilitation and presentation skills with the ability to engage diverse audiences.Experience partnering with field-based teams and people leaders. Prior experience with large scale field meetings (POA, National, Kickoff) is preferred.Strong project management skills with the ability to manage multiple priorities simultaneously.Excellent communication, collaboration, and stakeholder management skills.
Able to build relationships and influence without authority.Proactive in seeking out opportunities to gather feedback and continuously improve training offerings.Ability to travel up to 20% of the time.This role is based out of our corporate office in Boston, Massachusetts. Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston office in coordination with their department and business needs.This role involves travel.The expected salary range for this position is $182,000 - $275,000.
Actual pay will be determined based on experience, level, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. This role may be eligible for benefits and other compensation such as restricted stock units.More about RhythmWe are a dynamic and growing global team spanning more than a dozen countries.
At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause.Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism.At Rhythm our core values are:We are committed to advancing scientific understanding to improve patients’ livesWe are inspired to tackle tough challenges and have the courage to ask bold questionsWe are eager to learn and adaptWe believe collaboration and ownership are foundational for our successWe value the unique contribution each individual brings to furthering our missionInherent in our core values is the commitment to act ethically and with integrity in all we do.Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.Headquartered in Boston, Rhythm is proud to have been named one of theTop Places to Workin Massachusetts.ShareApplyApply for this positionRequiredFirst NameLast NameEmail AddressPhoneAddressResumeWe've received your resume. Clickhereto update it.Attach resumeorPaste resumeAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resumePaste your resume here orAttach resume fileAre you currently authorized to work in the U.S. on a full-time basis?-- No answer --YesNoWill you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?-- No answer --YesNoDo you have experience in biotech/ pharma?-- No answer --YesNoDo you live within a commutable distance to Boston, MA?-- No answer --YesNoThe following questions are entirely optional.To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law.
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