
Lead end‑to‑end services projects (implementation services, expert services, marking services) for Censis customers, from contract handoff through go‑live and transition to support. Acts as the primary liaison for allocated projects
Develop and manage detailed project plans, timelines, milestones, dependencies, and risk registers.
Oversees, directs, and coordinates tasks assigned to the project team
Coordinate cross‑functional teams in successful project delivery with high CSAT scores
Strong team and individual KPI delivery: CSAT, Revenue, velocity etc., Supports team and manager in problem solving misses with active root causing and counter measuring.
Own scope management and formally manage change requests, including impact assessment on timeline, resourcing, and cost. Examines business requirements and identifies any discrepancies between client needs and the CensiTrac product
Excels in identifying implementation risks early (technical, workflow, data, resourcing) and executing mitigation strategies.
Ensure adherence to contractual commitments, SOWs, and implementation standards.
Leads / supports continuous improvement initiatives to optimize implementation processes, eliminate inefficiencies, and rework
Consistently adheres to standard work, process documents and best practices
Accountable for revenue and schedule forecasting and providing updates on the status of ongoing and completed projects. Data driven and measures key metrics around revenue delivery, project velocity and CSAT to ensure successful project outcomes.
Drive consistent documentation, including project plans, decision logs, and implementation artefacts.
Leads cross CE retrospectives, capture lessons learned and customer feedback to improve future implementations.
Facilitate and lead all relevant meetings with customers and internal stake holders (project kick‑off meetings, alignment meeting, planning meeting, status reviews, go‑live readiness reviews etc.)
Communicate clearly and professionally with clinical leaders, SPD/OR teams, IT staff, and hospital executives.
Set and manage customer expectations, including scope, responsibilities, and timelines.
Engages with internal and external customers to promptly identify underlying business needs and requirements
Coordinate a smooth transition to Customer Success and Support teams post go‑live.
Senior: Support with team onboarding, coaching and mentoring new project managers / customer establishment team members
Act as a collaborative leader who aligns internal teams around shared goals, clear roles, and delivery timelines.
Foster strong working relationships built on trust, accountability, and transparency, ensuring teams are set up for success throughout the implementation lifecycle.
Proactively identify and resolve cross‑team dependencies, resource constraints, and communication gaps.
Contribute to a positive, team‑oriented culture by sharing knowledge, best practices, and lessons learned across the Professional Services organization.
Travel up to 20%
5-8 years of experience implementing software / project managing software implementations
Experience with healthcare implementations
Certified in Project Management
Exceptional presentation, communication, and training skills
Well organized and detail oriented
Strong problem-solving skills
Excellent time management skills
Familiarity and ease with computer systems and common software products
Proficient in the use of Project Management softwares, AI productivity tools
Experience with Salesforce and/or other project management software
MBA / master’s in information systems
Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry.From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare’s rapidly changing environment. With Censis, you’re positioned to start ahead and stay ahead, no matter what the future holds.
Bonus or Equity
Pay Range
The career salary range for this position (in local currency) is 88,000.00 - 147,000.00
The starting salary for this role is 88,000.00 - 115,000.00
Originally posted by Advanced Sterilization Products. View original posting
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