About this role
Overview At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible. We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change.
With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams. We have played a pivotal role in shaping modern science and healthcare, and we're just getting started.
If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you. At QIAGEN, every day is an opportunity to make a real-life impact. Join us, grow with us, and together, let's shape the future of biological discovery. About the opportunity As a Dispatch Representative S2, you will play a key role in coordinating service operations and ensuring customers receive timely and effective support.
Acting as a central point of contact between customers, Service Engineers, and internal stakeholders, you will manage scheduling activities, support parts logistics, analyze operational performance, and contribute to the continuous improvement of service processes. This position requires strong organizational skills, attention to detail, analytical thinking, and a customer-focused mindset to help deliver an outstanding service experience and maintain operational excellence. Contract Duration: 6 months Shift Schedule: Night Shift Your tasks include Coordinate service dispatch activities by scheduling field service visits, optimizing resource allocation, and ensuring timely customer support.
Serve as the primary point of contact between customers and Service Engineers, providing proactive communication, managing expectations, and resolving service-related inquiries. Analyze operational and service data to identify trends, monitor performance metrics, and support data-driven decision-making. Manage spare parts ordering and logistics processes, ensuring timely availability of materials required for service activities.
Drive continuous process improvement initiatives by identifying opportunities to enhance efficiency, service quality, and customer satisfaction. Create, maintain, and improve operational procedures, work instructions, and documentation to support standardized and compliant processes. Collaborate with cross-functional teams to support service operations and contribute to achieving operational excellence goals.
Your profile Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, or a related field, or equivalent professional experience. Experience in dispatch coordination, customer service, service operations, logistics, or a related operational environment. Strong communication and stakeholder management skills with the ability to effectively engage customers and technical teams.
Demonstrated analytical skills with experience interpreting data and generating actionable insights. Experience working with ERP, CRM, service management, or other operational systems is an advantage. Proficiency in Microsoft Office applications, particularly Excel, and the ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills, attention to detail, and a continuous improvement mindset. What we offer Bonus/Commission Local benefits Referral Program Volunteer Day Internal Academy ( QIALearn ) Employee Assistance Program Hybrid work (conditional to your role) Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve.
We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.