About this role
Overview At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible. We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change.
With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams. We have played a pivotal role in shaping modern science and healthcare, and we're just getting started.
If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you. At QIAGEN, every day is an opportunity to make a real-life impact. Join us, grow with us, and together, let's shape the future of biological discovery. About the opportunity Join QIAGEN's Global Operations team and play a key role in supporting our customers across Australia and New Zealand (ANZ).
As a Customer Care Representative (QPN S3), you will be responsible for managing customer orders, coordinating deliveries, handling inquiries, and ensuring an outstanding customer experience throughout the order-to-cash process. Working closely with Sales, Supply Chain, Logistics, and internal stakeholders, you will help deliver operational excellence while supporting QIAGEN's mission of making improvements in life possible. The role offers the opportunity to develop expertise in customer care, order management, and supply chain processes within a global life sciences organization.
Your tasks include Process customer orders for consumables, instruments, spare parts, services, and licenses using SAP and other order management systems. Support customers and sales teams across Australia and New Zealand with inquiries related to order status, quotations, shipping schedules, and billing. Coordinate with internal teams to ensure timely product delivery aligned with customer requirements and operational capabilities.
Prepare accurate customer invoices and process returns, credits, and invoice corrections when required. Set up and maintain customer accounts while ensuring data accuracy and compliance with company policies. Log and manage customer and logistics-related complaints, driving resolution and customer satisfaction.
Collaborate with Sales, Logistics, Inventory, and Customer Care colleagues to deliver a seamless customer experience across the ANZ region. Your profile Bachelor’s degree in any discipline. 2 years of experience in customer service, order fulfillment, supply chain, logistics, or customer care environments.
Experience working with ERP systems; SAP knowledge is advantageous. Familiarity with CRM platforms such as Salesforce is an advantage. Strong communication skills in English, both written and verbal, with a customer-focused approach.
Ability to manage multiple priorities, work effectively in a fast-paced environment, and collaborate within international teams. Demonstrated problem-solving skills, accountability, and a commitment to delivering excellent customer service. What we offer Bonus/Commission Local benefits Referral Program Volunteer Day Internal Academy ( QIALearn ) Employee Assistance Program Hybrid work (conditional to your role) Our people are the heartbeat of everything we do.
Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish.
We champion accountability and encourage entrepreneurial thinking. QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.