About this role
Provides technical and function-specific knowledge to support IT activities. How you`ll make an impact • Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3) • Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes) • Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.) • Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/Technologists • Training users in various situations, educating them regarding use of hardware, its software and related systems.
Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions • Manage installation of desktops, laptops, peripheral equipment and other IT related hardware • Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth) • Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed • Other incidental duties Manage assets including physical and electronic identification and control; Assist the business with tablet and mobile device support to meet operational / business needs • Perform lifecycle upgrades and projects as directed What you`ll need 5 years of relevant experience Advanced in English is required What else will help you • Ability to manage users and PC's using Active Directory required • Proficient in Microsoft suite of applications • Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.) • Effective cable management skills to maintain organized work stations and data closets required • Ability to adapt and learn new technologies as needed • Strong written and verbal skills required • Problem Solving skills including Trouble shooting techniques required • Strong customer service focused skills required • Strong organization and time management skills required • High level of professionalism during interactions with customers and vendors required • Experience with platforms and applications (e.g, Microsoft Office Suite, Active Directory, Virtual Private Network (VPN) • Experience using Help Desk ticketing software to manage service tickets