About this role
Job Title 应用科学家 Location(s) Beijing, Shanghai About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity Technical Support : Provide in-depth technical guidance and troubleshooting to customers, addressing their questions and resolving any issues they encounter when using Revvity products. This ensures a positive customer experience and maximizes the value they derive from our solutions. Product Application Research : Conduct thorough research into the real-world applications of Revvity's products, identifying new use cases and developing effective sales tools.
This knowledge supports the sales team in promoting our offerings more efficiently and driving business growth. Sales Enablement : Collaborate closely with the sales organization to equip them with the necessary technical expertise and sales collateral. This empowers the sales team to effectively communicate product capabilities, address customer concerns, and secure more successful deployments.
Customer Relationship Management : Foster strong, trust-based relationships with customers by providing responsive, knowledgeable, and solution-oriented support. This helps cement Revvity's reputation as a reliable partner committed to customer success. Process Improvement : Continuously evaluate and refine the pre-sales and post-sales support processes to enhance efficiency, responsiveness, and customer satisfaction.
This includes identifying areas for improvement and implementing streamlined workflows.