About this role
Job Title Sr. Customer Support Engineer Location(s) Shanghai About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader.
Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity Provide high level technical support to customers including installation, maintenance, troubleshooting, application development and necessary trainings in the service areas for instrument. Manage territory service activity and ensure high quality service to meet company measurements(Service KPIs), and service business target.
Maintain high customer satisfaction in the field service work. Promote service contracts to fulfill customer need.